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Music Magpie

Morning All,  looking for advice, but more than that, just wanted to vent.
I bought a phone off Music Magpie. It was absolutely useless to me, had an ancient operating system and such little memory I could not download 4 apps, essential to me. I did buy an sd card, but it would not let me transfer anything onto it.
I contacted Music Magpie, who issued me with a prepaid label to return it. I packaged it to within an inch of its life and sent it back.
They are now saying that the screen was cracked and therefore they are returning it to me and will not refund.
I swear that phone was perfect when I sent it, but even when I try to suggest it has been damaged by their courier, or them, I just get the same response - the screen is cracked, it is being returned to you etc.,
Is there anything I can do? I am banging my head off a brick wall here, but feeling so bloody ripped off.


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