Airport duty refund

Voyager2002

themissingdigit said:

thanks for any small claims advice

You might consider paying someone like a paralegal to prepare your statement. I really could not understand your post about Hackney Council, and if I cannot make sense of your statements then the same might happen with the court.

Typing with one finger does not help: could you perhaps use a computer with a proper keyboard?

themissingdigit

Voyager2002 said:

themissingdigit said:

thanks for any small claims advice

You might consider paying someone like a paralegal to prepare your statement. I really could not understand your post about Hackney Council, and if I cannot make sense of your statements then the same might happen with the court.

Typing with one finger does not help: could you perhaps use a computer with a proper keyboard?

sorry. my wife is normally a very competent person who deals with these sort of things. unfortunately because of the work place (haringey council) bullying & more, she  is barely able to cope with anything at the moment. so i am trying to take this forward, but it seems i am going to struggle.
so i shall, stop trying to explain something i am clearly incapable of  &  just have a crack at small claims.
 i have used the link in my original booking email to the terms & conditions. in there it says taxes are refundable for iata airlines which areoflot are. it also says you have to go through the booking agent which opodo were & also the refund has to go to the original payment method which is amex.
thanks all for trying to help a waffler.

Voyager2002

themissingdigit said:

Voyager2002 said:

themissingdigit said:

thanks for any small claims advice

You might consider paying someone like a paralegal to prepare your statement. I really could not understand your post about Hackney Council, and if I cannot make sense of your statements then the same might happen with the court.

Typing with one finger does not help: could you perhaps use a computer with a proper keyboard?

sorry. my wife is normally a very competent person who deals with these sort of things. unfortunately because of the work place (haringey council) bullying & more, she  is barely able to cope with anything at the moment. so i am trying to take this forward, but it seems i am going to struggle.
so i shall, stop trying to explain something i am clearly incapable of  &  just have a crack at small claims.
 i have used the link in my original booking email to the terms & conditions. in there it says taxes are refundable for iata airlines which areoflot are. it also says you have to go through the booking agent which opodo were & also the refund has to go to the original payment method which is amex.
thanks all for trying to help a waffler.

I was not trying to criticise you. My advice for small claims is that you pay someone like a paralegal to present your case for you.

ic

I submit a S75 claim with Amex in April when Air Canada refused to refund flights that were cancelled.  I later managed to get the money back by other means with Amex, and asked them to close the S75 claim.  At the end of October the S75 claim messaged me to say "hey! it looks like you got your money back already, so we're closing your claim".  Moral of the story is S75 is a very slow, manual process, and I imagine overloaded.  You're probably expecting an outcome from Amex too soon.

themissingdigit

Finally after 14 months i have got my airport duty back. I am unsure if Amex got it back off opodo or just paid me themselves , as the letter i got confirming the payment was completely different from all other section 75 letters from other credit cards & the way i read it was , they realised they messed up & just paid it, not that i care where it came from as long as i got it.
We write with regard to your claim against American Express, pursuant to Section 75 of the Consumer Credit Act 1974 (“Section 75”). We would like to apologise for the length of time it has taken for our assessment to conclude. While there are no regulated timeframes for Section 75 claims to be investigated, under normal circumstances we would expect a claim of this nature to be resolved within a shorter period of time. However, since March 2020 we have seen an unprecedented rise in Section 75 claims due to the restrictions imposed by the global pandemic. We trust you understand that the delays with our case review were unavoidable and outside of our control. We understand that you purchased multiple flights via Aeroflot Opodo Limited UK (the “Merchant”) for a total of £2,625.72. You paid six amounts of £437.62 for each individual ticket on 5 September 2019, by way of your British Airways American Express® Credit Card. Towards the end of September 2019, you confirmed with the Merchant that one of your travelling partners could not travel and the Merchant agreed in writing that the air passenger duty, which equates to £143.00, would be refunded to you. However, as the Merchant have failed to refund you to date, you are now seeking this sum from American Express, by way of Section 75, citing a breach of contract. In some circumstances Card Members are entitled to bring a claim against American Express pursuant to Section 75, should certain criteria be met. In particular, to successfully claim under Section 75, the burden of proof lies with you to demonstrate that the supplier of goods/services has either misrepresented the sale or breached the contract with you. Based on the available evidence, while this scenario would not automatically constitute a breach of contract within the scope of Section 75, it is clear to us that you are due a refund that was agreed upon. Contractually speaking, unless expressly instructed otherwise, the Merchant must issue refunds to the card originally utilised for payment. Therefore, it is unclear why the Merchant are asking you for Personally Identifiable Information (PII) in order to issue the agreed refund or why the Chargeback initiated previously failed, as this should have been identified by the relevant business area.  As you have already been compensated for American Express’ handling of the concerns brought to our attention, under the complaint reference GC-5KUU5, in view of the above we agree to refund you the £143.00 being sought, in full and final settlement of all claims against us, our servants, agents and/or employees (including claims for interest and costs). We have credited your British Airways American Express® Credit Card today and this should be visible within the next 3-5 working days. We trust that this settles your claim to your satisfaction. Should you have further queries in relation to the above, please do not hesitate to contact us. Yours sincerely