NS&I customers struggle to withdraw savings due to 'technical issue' - MSE News

Former_MSE_Naomi

Savers trying to make withdrawals from National Savings and Investments (NS&I) accounts ahead of next month's massive rate cuts have found they are unable to access their money due to an ongoing "technical issue"...

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'NS&I customers struggle to withdraw savings due to "technical issue"'

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Nikkster

Already being discussed  here: https://forums.moneysavingexpert.com/discussion/6196109/anyone-else-not-able-to-withdraw-funds-from-ns-i-direct-saver-today/p1

The advice to try a different briwser (not Chrome) worked for me.

Biggus_Dickus

Nikkster said:

Already being discussed  here: https://forums.moneysavingexpert.com/discussion/6196109/anyone-else-not-able-to-withdraw-funds-from-ns-i-direct-saver-today/p1

The advice to try a different briwser (not Chrome) worked for me.

I reckon NS&I have got myriad problems at the moment;...I logged-in on Wednesday morning when the problems first became apparent and my ‘Income Bond’ account didn’t even show on the overview,...it just showed the ‘index-linked’ accounts;...surely that can’t have anything to do with the choice of web-browser,...or could it?

Thrugelmir

Chrome worked for me. Suspect it's simply the sheer volume of traffic following the interest rate announcement along with it being month end. 

coyrls

If it’s an intermittent problem, then changing browser may coincidentally coincide with success.

Consumerist

I successfully made a withdrawal on Monday which arrived Tuesday using Firefox 81.0

Swipe

I'm sure Coachman will shortly be along to apologise for them

greatcrested

Old news.

And it seems to be working..... for now.

nyermen

Hope its back to normal for every savers sake.  Though the cynic in me says its working for now - until the relevant outbound account (Vostro style) is empty again

dosh37

I am preparing to transfer all my savings out of my NS&I Income Bond and close the account.

The info on their webpage indicates that do this I need to login, select 'Withdraw Money' and enter the full amount in the account.

However, no mention is made of how accrued interest is paid.

Is it paid immediately when the account is closed (i.e. when all the money is withdrawn) or do you have to wait for up to a month (i.e. when the interest payments are usually paid)?

bundoran

dosh37 said:

I am preparing to transfer all my savings out of my NS&I Income Bond and close the account.

The info on their webpage indicates that do this I need to login, select 'Withdraw Money' and enter the full amount in the account.

However, no mention is made of how accrued interest is paid.

Is it paid immediately when the account is closed (i.e. when all the money is withdrawn) or do you have to wait for up to a month (i.e. when the interest payments are usually paid)?

The interest due gets added to the final amount on closure and they pay out the total to your nominated account.