Last minute.com refusal to pay refund

Caz3121

mordoguk said:

I just need some instances of how I would be in titled to a refund, ie myself or a family member get covid, if there is a travel ban. A 4 night break I booked pre covid now is a choice to loose 2 weeks income or lose over half my fee, doesn't seem right. 

you would need to read your travel insurance policy carefully.
If you have a doctors letter confirming you are not fit to fly you may be able to claim.
If travelling to a county not currently on the exempt list from essential travel you should check if your policy covers FCO advice.
Insurance claims will be less the policy excess.

[Deleted User]

mordoguk said:

I just need some instances of how I would be in titled to a refund, ie myself or a family member get covid, if there is a travel ban. A 4 night break I booked pre covid now is a choice to loose 2 weeks income or lose over half my fee, doesn't seem right. 

Agree with previous - IF flights and hotel available, your only recourse would be your insurers, if you have taken appropriate travel insurance (many haven't)    

superbigal

Borthwick1967 said:

This is the Governments doing and think now we should have just gone !!

Indeed you could and possibly should have gone. Only difference would be quarantine on return.

SunnySeagull

Good afternoon 
I am really hopeful that someone may be able to help me. 
In September I booked flights with Easyjet (Outbound) and Turkish Airlines via lastminute.com (Return) for myself and my two children to visit my father in Turkey. At the time of booking Turkey was an acceptable destination with no requirement for quarantine, added to which the Insurance I held with my bank covered me in the travel advice changed.
This did indeed change in October 2020, and I took the decision that the trip was no longer viable and called Easyjet to cancel my outbound flight. I was informed that the flights I had booked were non-refundable and that I would only be entitled to the return of the air passenger duty of £13.00 - I understood this and accepted it. However, the return flight has proved rather more problematic. 
On first contact lastminute.com they provided me with a cancellation quote of £45 (Total cost was around £450). Again I understood this and accepted that I would need to seek reimbursement via insurance. However, I explained that I would contact them in a day or two confirming my wish to cancel, this I did and and received an email on 17 October 2020 stating that assessing the refund will take up to two months, but I am still yet to hear a thing. 

The most frustrating aspect to it all is that you cannot contact lastminute.com in anyway - I don't expect a refund, just confirmation that I can't have one, but nothing. 
In desperation I am now considering submitting an online money claim (small claims) to at least get a response, has anyone ever tried taking similar action?  
    

Nebulous2

Ukescalations@lastminute.com may get a response. 

There have been previous discussions about taking them to court, but it seems extremely difficult. They are Swiss-based, without a UK address to serve documents, which appears to rule out small claims.

bermudianmark

If you paid a departure tax as part of the ticket, you can claim back that portion as you didn't depart but its not likely to be much.

Butts

SunnySeagull said:

Good afternoon 
I am really hopeful that someone may be able to help me. 
In September I booked flights with Easyjet (Outbound) and Turkish Airlines via lastminute.com (Return) for myself and my two children to visit my father in Turkey. At the time of booking Turkey was an acceptable destination with no requirement for quarantine, added to which the Insurance I held with my bank covered me in the travel advice changed.
This did indeed change in October 2020, and I took the decision that the trip was no longer viable and called Easyjet to cancel my outbound flight. I was informed that the flights I had booked were non-refundable and that I would only be entitled to the return of the air passenger duty of £13.00 - I understood this and accepted it. However, the return flight has proved rather more problematic. 
On first contact lastminute.com they provided me with a cancellation quote of £45 (Total cost was around £450). Again I understood this and accepted that I would need to seek reimbursement via insurance. However, I explained that I would contact them in a day or two confirming my wish to cancel, this I did and and received an email on 17 October 2020 stating that assessing the refund will take up to two months, but I am still yet to hear a thing. 

The most frustrating aspect to it all is that you cannot contact lastminute.com in anyway - I don't expect a refund, just confirmation that I can't have one, but nothing. 
In desperation I am now considering submitting an online money claim (small claims) to at least get a response, has anyone ever tried taking similar action?  
    

With all due respect what on earth possessed you to book with LastMinute.com in the middle of a pandemic. Had you not picked up on the fact they were laggards in respect of refunds and impossible to contact ?

I had a Holiday to Turkey booked with BA in October which I was able to cancel and receive a full refund when the FCO advice changed.