Anyone else not able to withdraw funds from NS&I Direct Saver today?

dfchk

StephenM_2 said:

I had this error yesterday when trying to close my Income Bonds using Chrome.
Tried again this morning using Edge and it worked.
The browser change may not have been relevant, though, as they may have fixed it overnight.

Could not withdraw since yesterday - switched from Chrome to Edge and it went through.
Thanks for the tip.

dont2311

Many thanks also for this useful tip. Have been trying to withdraw money for 2 days using Chrome. Following your post, I tried Internet Explorer and got the same error message. I then tried Edge and the transfer went through with no problem! Thanks again!

Staffordia

I tried to withdraw some money on Friday to my nominated account and received a message that I had to call them.  In the queue for 50 minutes and the staff member told me that extra security had been put on my account so I had to wait for a call back from the security team.  Of course I am still waiting.   I have no idea why extra security has been put on, never had this before. 

Biggus_Dickus

I’ve just tried to make a withdrawal from Income Bonds but it failed with this message.

 Oddly enough it’s started asking for the answers to ‘security questions’ rather than asking for phone confirmation.  I’ve been making withdrawals since last week and it’s been quite happy with ‘phone’ security code confirmation.

Edit: just tried a withdrawal a second time and it’s now asking me a security question that I don’t even have!...I’ve now tried several logins and it persists in asking me the same unanswerable ‘security question’ no matter what I do;,...the only way round it is to reset my password and wait for a new password to be sent out by post!!!...what a bleedin’ shambles.

 

Robin9

It's heavy going trying to contact NSandi at the moment... Trying to reset password - 60 min delay by phone.
Does anyone have an email for them.

LobsterMemory

Robin9 said:

It's heavy going trying to contact NSandi at the moment... Trying to reset password - 60 min delay by phone.
Does anyone have an email for them.

If you listen to the message it tells you how ro reset the password online

bundoran

When I tried to withdraw my Income Bonds they wouldn't accept the answers to their security questions, even though the name of my first school is the same as when I set the answers up, and my lovely maternal nan hasn't changed her first name in the 51 years she's been dead.  🙄

Biggus_Dickus

bundoran said:

When I tried to withdraw my Income Bonds they wouldn't accept the answers to their security questions, even though the name of my first school is the same as when I set the answers up, and my lovely maternal nan hasn't changed her first name in the 51 years she's been dead.  🙄

Same here,...I don't know why they've suddenly flipped from phone code confirmation to security questions but it's shambolic isn't it;...I've now given up and asked for a new password to be sent by post.

LobsterMemory

Another "Thank you" to the Edge suggestion which worked for me

sparkyspark

Been using Edge for two days now to make a transaction, cleared cache and everything else regarding cleaning up browser, still no joy "We're sorry, an error has occurred. Please try again later or call us if the problem persists"
Online chat a shambles always showing as busy, they must be totally overwhelmed with traffic and their systems not coping!!!