Cancelled cruise fallout

getmore4less

If you booked the cruise in the UK then you can insist on a full refund

peawack

I do have travel insurance,  through my Nationwide  bank account, and I have enquired about this.
Unfortunately,  they say my policy is invalid because  I didn't  pay an Over 70 supplement  of which I was unaware. Waste of space !
getmoe4less
I had not paid the balance of the cruise before it was cancelled so I had no qualms about accepting a voucher for next year.

Westin

Keep in mind for next time that you may also have to pay extra for a policy that covers cruises.  Given the high cost of taking someone off a cruise ship at sea who is ill I have seen some of the standard policies exclude cruise holidays, or at least add a cover supplement. 

peawack

Westin,
Yes, good advice and that's definitely something to bear in mind.
The fact that the hotel is closed is now a 'consumer' issue rather than an 'age' or 'Covid' problem, isn't  it ?
That's  my slant on this, anyway.

Westin

I guess the hotel closure could still be covid related. Operationally it may not be worth them opening due to weak demand, or possibly local restrictions either do not permit the operation or economically it is unviable with the local restrictions in place (limits on occupancy etc).   The hotel being currently closed is also very possibly the reason why you have not been able to contact them or receive a response. 

As another poster mentioned, next best recourse if you can not contact the hotel might be via your credit card. The cc provider might however take the view that until your booked date the hotel may still open for guests and therefore until that date passes not wish to deal or process a claim.

NoodleDoodleMan

"Unfortunately,  they say my policy is invalid because  I didn't  pay an Over 70 supplement  of which I was unaware. Waste of space !"current account

Therefore I would recommend the packaged Co-op Bank Everyday Rewards current account for travel insurance, runs to age 80.

£15 is a good deal - a joint account covers both holders.

It works fine as a regular day to day bank account as well.

harz99

peawack said:

I do have travel insurance,  through my Nationwide  bank account, and I have enquired about this.
Unfortunately,  they say my policy is invalid because  I didn't  pay an Over 70 supplement  of which I was unaware. 

I also have an NW packaged bank account and have lost count of the number of times I received both email and paper communications regarding the Over 70 supplement from when it was first introduced to current date. It was also reported on these boards and discussed at length here and in the press.

joebob

sorry to hear that peawack  we had email last night cancelling our cruise out of barcelona in may they have offered us refund on monies already paid or voucher with extra £100 towards future cruise.  we booked flights with easyjet also how have you got refund on flights ?