Cancelled cruise fallout

peawack

Booked a cruise out of Barcelona which has been cancelled and have been offered a voucher. OK
Have been offered a refund from Easyjet. OK
Have emailed the Barcelona Hotel where we were due to stay for two nights. No reply.
Have just learned the hotel is 'temporarily closed' How do I get a refund from the hotel for the payment made in December 2019 ?

Ganga

Was it booked as refundable ?

NottinghamKnight

Was the hotel booked as a package or separately, if the latter then you have no fundamental right to a refund, so looking at goodwill or a claim on travel insurance.

peawack

Ganga
Not sure if it was refundable  or not.

Nottingham Knight
I booked with the hotel. It's  not like I have cancelled this booking, they have by closing the hotel.

[Deleted User]

peawack said:

It's  not like I have cancelled this booking, they have by closing the hotel.

Whether they've cancelled it depends on when you were due to go.

NottinghamKnight

OP probably best if you give some dates as well, for booking, trip etc
If the hotel fails to fulfil the booking and doesn't refund you may be able to clam back from the card you paid on, debit card would be chargeback or credit card could be chargeback or section 75 for failure to supply the advertised service, if paid by bank tranfser there is no recourse. do you have travel insurance?

peawack

Thanks again Nottingham  Knight, 
I booked the hotel in December '19 which was pre-Covid19, by debit card. Were due to be in Barcelona in October 2020. As I say, the cruise and the flight have been cancelled and the hotel is at present, 'temporarily  closed '.
Cheers.

bradders1983

Sounds like you booked it all seperately. So if the hotels reopens, it is there and open and available and the hotel in all likelihood may not care that other elements of your DIY holiday have been cancelled or moved.

Of course, it could remain closed.

peawack

'Of course, it could remain closed.'
Yes, but that looks unlikely as the virus numbers  are gatting higher.
What happens then ? Do I have a claim for refund ?
Thanks bradders.

NottinghamKnight

Yes if it stays closed you should get a refund but obviously no guarantee given how hotels and many parts of the travel industry are struggling. You can go to your bank and ask them to do a chargeback. Assume you have no insurance in place as that would be the back up which should pay out in most circumstances. 

bradders1983

peawack said:

'Of course, it could remain closed.'
Yes, but that looks unlikely as the virus numbers  are gatting higher.
What happens then ? Do I have a claim for refund ?
Thanks bradders.

From the hotel? No. Its not their fault that you are unable or unwilling to travel there if the hotel is open, and you would need to see if your travel insurance covers you.

I have some sympathy as I face having to pick apart a DIY trip in October myself but i am fully aware it isnt the fault of the hotels all this is happening.

There is the chargeback suggestion above but this will certainly fail if the hotel reopens and disputes it.