Sym cards

rosie106

4 1/2. Years ago my husband  got an o2 sym card he never used the card to our knowledge and we never heard from o2 again, he has been paying £14 10 . Every month since ,I cancelled it with the bank but can not get any where with o2 if we get through  nobody knows   is this normal we are pensioners and aren’t great with technology I would be ever so grateful if you could help

JJ_Egan

Sim card for mobile phone on a contract .? How long is was the contract , Usual is you cancel with O2 otherwise can build up debt .

Cancelled with bank   does that mean its not being paid by the bank .

Farway

Is there any information on the SIM card? Usually a number [it's not the phone number]

Take care if you have just stopped the direct debit / payment, somewhere in an O2 bunker a computer will eventually spot you have stopped paying and a debt will accrue.

You really do need to get more info to cancel this SIM / contract.

Did your husband get the SIMby walking into an O2 shop in town maybe? Somewhere there must be documentation about it

eDicky

A SIM-only mobile phone contact, if that's what was signed up for to obtain the SIM card, will run with its monthly charge until you cancel it either by giving notice of cancellation or by using a PAC (Porting Authorisation Code) obtained from the network to move the phone number to another network.

Simply cancelling the direct debit payments with your bank will only trash your credit files for non-payment of a debt, which will build up as the contract continues.

When you contacted O2 about it, what did you ask them and what do you mean by 'nobody knows'..?

Farway

OP do you actually have the SIM? or is it "somewhere" but you can't find it?

If you have it, put it in another phone and find out the number of it

Then use it on O2 to get "my O2" which will give all the details you need to cancel it

rosie106

Thank you for your replies,  we have never received any bills or up dates from o2 we don’t know how long the contact was it was careless of us not be so observant  we have closed the account just wondered had we any claim to a refund .

Farway

rosie106 said:

Thank you for your replies,  we have never received any bills or up dates from o2 we don’t know how long the contact was it was careless of us not be so observant  we have closed the account just wondered had we any claim to a refund .

You now say you've closed the account, with O2? Or have you just stopped the payments?

Asking because in original post you say no one at O2 knew about it

As to refund, very unlikely as it's taken you 41/2 years to realise you were paying for something you never use

You may get a bit back for the unused part of this month, assuming you really have cancelled with O2 and not just stopped paying