Plusnet retention team??

dbg1986

I have just cancelled with plusnet as they want to charge a crazy price for a house move or sign us up to a new contract which costs 33% more than what we are paying now for the same service!
im hoping someone will call back from a retentions team but the question is do they have one like sky or mobile companies? Can I expect a call back?

JJ_Egan

Yes they have retentions .

Have you cancelled out of contract ??

Move and you are free to sign up to any new deals .

dbg1986

Yes I cancled out of contract as didn’t agree to what my options were.
hoping to get phone call To speak to someone who can see sense.

bill888

fwiw, did you speak to customer options/retentions team on 0800 013 2632 by wading through their system for 'thinking of leaving us'.
https://portal.plus.net/help/my-account/thinking-of-leaving/

I just received an email advising my contract ends next month.  There is a unique recontract link in the email offering 36mb fibre and line rental for £22.99 for 12 months.  I'll have to give them a call at weekend as I also get discounted pricing for other services/benefits not mentioned in the email.