Funding the travel industry

bagand96

Butts said:

epm-84 said:

bagand96 said:

Butts said:

Well I had a bad experience with LM.com until I hit them with a chargeback for a cancelled Holiday.

With BA since July I have had ....Albania, Spain and Poland all cancelled but almost automatic refunds thanks to their customer satisfaction program. Still heading (hopefully ) to the home of your three and a half months for a refund Airline and Turkey next month.

Also on The Dibb forum which consists mainly of "Virgin Atlantic" fanatics, have just loved them squirming as BA have been refunding in days what it takes them months to do.

Amazingly 120 Day refunds have not stopped them clamouring to book with Virgin again. Talk about The Emperor Has No Clothes on - it's unbelievable.

The story for BA flight only bookings is far more mixed, and the way they behaved at the start of the pandemic leaves a lot to be desired. 

Indeed.  BBC reporting this morning that BA customers have received emails saying their flights have been cancelled with a button to click to claim a refund and if you click that button you're taken to a page saying they will be sending you a travel voucher shortly.  It doesn't sound like some BA customers are having it any easier than Ryanair customers.

If you "click the button" the voucher will arrive a lot quicker than a lot of providers. Not all BA bookings are eligible for a cash refund.

If you have mistakenly applied for a voucher online rather than ringing up for a cash refund when entitled to one that is down to customer error and not reading the information supplied. It is all there in black and white.

For example I had flights to Poland (part of a package ) cancelled and didn't bother ringing for a refund as it was only a £150 deposit. The voucher arrived the next day and I am going to use it to knock off the balance for a trip to Italy in December. The process is simple quick and painless.

Whilst your loyalty to BA is kinda cute, and I'm sure they're very grateful, you were entitled to a refund on your Poland booking. A voucher just doesn't cut it (and you'd be very critical of any other provider if it wasn't BA!)

 @epm-84 is correct, BA were duping passengers into clicking refund on the website, only to then issue a voucher the customer never asked for. It was a very similar method to the Irish outfit with harps on the tail!

Butts

Pay attention 007 ...
I elected to choose a voucher as i couldn't be bothered ringing them up to source a cash refund - it was my choice.
Reason being I knew I was going to book another trip and it would be knocked off that.

epm-84

Butts said:

epm-84 said:

bagand96 said:

Butts said:

Well I had a bad experience with LM.com until I hit them with a chargeback for a cancelled Holiday.

With BA since July I have had ....Albania, Spain and Poland all cancelled but almost automatic refunds thanks to their customer satisfaction program. Still heading (hopefully ) to the home of your three and a half months for a refund Airline and Turkey next month.

Also on The Dibb forum which consists mainly of "Virgin Atlantic" fanatics, have just loved them squirming as BA have been refunding in days what it takes them months to do.

Amazingly 120 Day refunds have not stopped them clamouring to book with Virgin again. Talk about The Emperor Has No Clothes on - it's unbelievable.

The story for BA flight only bookings is far more mixed, and the way they behaved at the start of the pandemic leaves a lot to be desired. 

Indeed.  BBC reporting this morning that BA customers have received emails saying their flights have been cancelled with a button to click to claim a refund and if you click that button you're taken to a page saying they will be sending you a travel voucher shortly.  It doesn't sound like some BA customers are having it any easier than Ryanair customers.

If you "click the button" the voucher will arrive a lot quicker than a lot of providers. Not all BA bookings are eligible for a cash refund.

The point of the article was it related to a cancelled flight, the button said refund but clicking on it sent customers a page saying a voucher would be sent to them.  If it had related to a flight which was operating but the customer couldn't use it (e.g. due to a country's new entry restrictions) then credit could be given to BA for offering a voucher and doing it promptly but that wasn't the case.