Help please! Wrong sort code used

Charlie1972280518

D3xt3r5L4b said:

Charlie1972280518 said:

bradders1983 said:

What is the sort code?

09-01-09. Correct code should have been 09-00-99

Well both are Santander.

Yes agreed but apparently they still can’t locate the money. It’s the old code for Santander credit card. Hopefully my bank can sort it. 

MalMonroe

No, your money won't be lost. The payment was intended for Santander and it went to Santander. They should be able to either return it to you or redirect it to the correct department, surely.  They must get this kind of situation on a regular basis, especially if the sort codes change.  Don't worry and don't listen to the nonsense about money being lost for good. It sounds as if you contacted them as soon as you realised you'd made a mistake and now they've started a recall. Take a deep breath and make a nice cup of tea. (And don't say you don't like tea!)

MalMonroe

Fingerbobs said:

I did exactly the same a few years ago, also with Santander. Right account number, but one digit wrong in the sort code (mis-heard over the phone). It took me nearly a year to get the money back. Apparently, the money had gone into an account they use for mortgage payments.

Technology has moved on since then though. Stop trying to frighten the OP! 

Charlie1972280518

MalMonroe said:

No, your money won't be lost. The payment was intended for Santander and it went to Santander. They should be able to either return it to you or redirect it to the correct department, surely.  They must get this kind of situation on a regular basis, especially if the sort codes change.  Don't worry and don't listen to the nonsense about money being lost for good. It sounds as if you contacted them as soon as you realised you'd made a mistake and now they've started a recall. Take a deep breath and make a nice cup of tea. (And don't say you don't like tea!)

Ha ha - love tea, prefer wine! Thank you so much. 👍👍

eskbanker

Charlie1972280518 said:

The law changed regarding these kinds of errors apparently so that they have to be rectified within 20 days.

It wasn't a legislative change as such, but there is a code of practice adopted by most of the industry in 2016: https://www.fasterpayments.org.uk/press-release/new-help-customers-recover-payments-sent-error

As long as the recipient does not dispute your claim, you will subsequently receive a refund of the protected funds within 20 working days from when you notified your bank

Fingerbobs

MalMonroe said:

Fingerbobs said:

I did exactly the same a few years ago, also with Santander. Right account number, but one digit wrong in the sort code (mis-heard over the phone). It took me nearly a year to get the money back. Apparently, the money had gone into an account they use for mortgage payments.

Technology has moved on since then though. Stop trying to frighten the OP! 

Just stating facts. Not trying to frighten anyone, and I don't see how my post could be construed as such. If anything, it was intended to be reassuring, in that I did eventually get my money back and it wasn't gone forever.
What particular "technology" has "moved on" in the last 5 years that would affect the resolution of this type of problem? 

NoodleDoodleMan

Yes, the correct sort code for payments to a Santander branded range of credit cards is 09-00-99, account number 01000007 - followed by the 16 digit credit card number as the reference.

I don't believe 09-01-09 is an "old" (redundant) sort code - it is active, last time I used it, for my Amazon Platinum CC

Timbosaurus

In the meanwhile, if at all possible you should make the payment again to the correct account.  They may not be willing to waive a late payment marker / fee as they are not at fault.