EE No change of mind policy

stupidaspie

Early this year, my mum, who's on Universal Credit, took out a £37 a month phone and tablet contract with EE. The paperwork says it's a no change of mind policy. She never seems to remember this when she brings the subject up, saying she's going to try to get out of it. On the face of it, it sounds impossible, but is it?

I've heard of people getting debts written off on mental health grounds. I think there is a mental health issue, but I'm not sure if she would accept this or be willing to 'use' it. She's been on antidepressants for two years, had input from mental health services which she may have discharged herself from, and many years ago there was a hospitalisation, but I don't know if they're sufficient grounds to get debt written off.

Alternatively, if she contacted EE to say she was struggling with the payments, is it likely that they'll let her pay in smaller amounts over a longer period?

tehone

I would imagine the no change of mind is in relation to a cooling off period (whether mandated by legislation or not) that a lot of shops have on various products - on the basis you said "early this year" I would imagine even the most generous policy would have expired by now (its quite often 14-30 days).

You may be able to persuade EE to move to a lower cost tariff, perhaps couple that with selling off the phone and tablet and replacing with a cheaper phone, and put towards the cost of the contract might being it down to a more affordable level for your mum?