Buying a new car

debbiemcnulty

What are your rights if when you buy a new car it cannot be delivered to you as there is a defect on the car ...this is 2weeks after the car is taxed and registered 

Grumpy_chap

Debbie,
We will need more information to provide good suggestions.
Is it a brand new car, or second-hand?
What type of car?
What type of defect?

sweetsand

Hi Op
2 weeks what is the defect. It is a brand new car I assume?
Reject it easy route if no hp/etc/etc but even then they have breached their contract.
2 weeks is no minor  fault imo
if it is used then they should have given you another car or even if it was new, that is if you wanted
one as main dealers do that. One of our new cars some years ago had a scratch, small one but a scratch all the same,
we accepted it and it went back in a few days later and they picked up our car and dropped off a better car
OP, is it a bran new car, what is the fault, is it a main dealer or another major delaer, etc?

ATB

debbiemcnulty

Thanks yes a new car which has a recall on it so it I cannot take delivery on it as yet .
what are my rights ?

williamgriffin

sweetsand said:

Hi Op
2 weeks what is the defect. It is a brand new car I assume?
Reject it easy route if no hp/etc/etc but even then they have breached their contract.
2 weeks is no minor  fault imo
if it is used then they should have given you another car or even if it was new, that is if you wanted
one as main dealers do that. One of our new cars some years ago had a scratch, small one but a scratch all the same,
we accepted it and it went back in a few days later and they picked up our car and dropped off a better car
OP, is it a bran new car, what is the fault, is it a main dealer or another major delaer, etc?

ATB

I'm sure I'm not alone in thinking you would have reflected on your two week sabbatical and stopped posting your nonsense. 

Alas you're back like it never happened.

Grumpy_chap

What happened to @sweetsand's first response when she simply wrote "Reject it."?

@OP - if there is a recall, that may not be grounds to reject the car.  Can you please share more details as it is going to be very difficult to give constructive answers if it is too much like pulling hen's teeth?  It is possible there will be someone on here that may know what the issue is if only we know what car is affected.  Even if reject is an option, that leaves you still wanting another car from somewhere else.  Why can't the dealer supply the car and then address the recall as a planned visit?

debbiemcnulty

New car -Ford Kuga PHEV

Grumpy_chap

And what is the recall?
Has the dealer said why they can't supply the car, then fix the recall in a routine manner?

sweetsand

debbiemcnulty said:

New car -Ford Kuga PHEV

Thanks OP
Have you chatted with the dealer?
Most likely they will offer you a brand new car FoC
The car, to be clear. has it arrived at the dealers or still being produced, help up becuse of this.

Car_54

OP, have they offered you a courtesy car? Or are you still driving your trade-in?

sweetsand

Dear OP
I am guessing its not with the dearler?
here is a news link re probs with these cars
https://autovistagroup.com/news-and-insights/ford-recalls-kuga-phev-over-battery-fires#:~:text=Ford of Europe has recalled,four vehicles reportedly caught fire.&text=The action was taken due to concerns about overheating battery packs.