Glasses from SpecSavers - No effective

Stigy

Hi all, first things first; so far I’ve had no problems with the after sales service from Specsavers, this is kind of pre-empting what happens next.

So here goes - Back in July I had an eye test and subsequently ordered some new glasses and sun glasses (as I do every couple of years because I get an allowance through work). Fast forward a couple of weeks and the glasses arrived. Immediately they didn’t feel as effective as my old ones so I gave it the benefit of the doubt (as I appreciate they take time to get used to) for a couple of weeks. Anyway, they didn’t get any better so I went back to the optician, the following is the timeline;

August (beginning) - had frames adjusted as sometimes this can help.

August (end) - Had another eye test as the glasses hadn’t improved. Eye test came back identical to the original, indicating the fault was with the glasses/lenses. Adjusted again.

September (beginning) - Still no better, so glasses sent off to the factory.

September 10 - Glasses back from factory. As I write this they still seem the same as before.

They say they have made the lenses a bit thicker as these glasses are fully framed where as my other pair were not (the rationale being that they made them really thin initially because the frames allowed it, whereas with half frames it’s different, but the thicker they are, generally you get a naturally larger amount of magnification? - However I did pay for thinning, therefore that’s now another cost I should be reimbursed?). 

So my question is, what are my options now as a consumer? I think we have exhausted all avenues here as they’re still no better. Would I be entitled to a refund or a different pair of glasses? I’m a train driver, and so my glasses are more vital than ever these days (including the sun glasses, which were made to the same specification).

Apologies for how long winded this is, but any advice would be appreciated! Thanks in advance!

Edit: To add, the glasses aren’t completely ineffective, but enough for me to strain my eyes to read smaller text, and to have to squint slightly to (for example) read the date on my Fitbit. When you’ve worn glasses all your life, this is a bit disconcerting.

sheramber

 My husband got a pair of glasses that  weren't right. 
Everything appeared correct but after further  checking  it was discovered there was a bad figure on the prescription- optician's bad writing- so the glasses had been made to the prescription with a wrong figure.
Once the correct figure was used the new specs were  good.

theoretica

I can think of three things that could be wrong.

1) The prescription doesn't match your eyes. Unlikely as you have been tested twice, but how does your new prescription compare to your one from a couple of years ago where you say the glasses were better?

2) The glasses don't match the prescription - happens sometimes, but less likely to happen twice, and handwriting unlikely to be an issue in this digital world.

3) Your eyes are getting older - you mention problems with close vision, and may have been given glasses for distance only when your near vision is changing too.  Are you 40ish with single vision glasses?

Stigy

theoretica said:

I can think of three things that could be wrong.

1) The prescription doesn't match your eyes. Unlikely as you have been tested twice, but how does your new prescription compare to your one from a couple of years ago where you say the glasses were better?

2) The glasses don't match the prescription - happens sometimes, but less likely to happen twice, and handwriting unlikely to be an issue in this digital world.

3) Your eyes are getting older - you mention problems with close vision, and may have been given glasses for distance only when your near vision is changing too.  Are you 40ish with single vision glasses?

Thanks for the reply. 

1. my prescription has changed slightly (marginally worse), as it does every year 😂

3. I’m 38. Would that not have been picked up on the eye test though? My previous glasses are okay still and they’re single vision lenses too for example.

born_again

>>but the thicker they are, generally you get a naturally larger amount of magnification? - However I did pay for thinning, therefore that’s now another cost I should be reimbursed?). <<
Thickness of lenses has no bearing on magnification.
It is the difference between the front & back curves that makes the difference. When they say thinning, what they mean is the use a higher index material to make the lenses. That means that it requires less difference between the front/back curves to give the same power you require. So the fact they made them thicker means little other than they will flex less in the frame.
Hi-Index lenses can cause issues.
Take then to another optician to check that they are made to the correct prescription.

theoretica

Stigy said:

theoretica said:

I can think of three things that could be wrong.

1) The prescription doesn't match your eyes. Unlikely as you have been tested twice, but how does your new prescription compare to your one from a couple of years ago where you say the glasses were better?

2) The glasses don't match the prescription - happens sometimes, but less likely to happen twice, and handwriting unlikely to be an issue in this digital world.

3) Your eyes are getting older - you mention problems with close vision, and may have been given glasses for distance only when your near vision is changing too.  Are you 40ish with single vision glasses?

Thanks for the reply. 

1. my prescription has changed slightly (marginally worse), as it does every year 😂

3. I’m 38. Would that not have been picked up on the eye test though? My previous glasses are okay still and they’re single vision lenses too for example.

Is your marginally worse prescription -ve for short sight?  Correcting that will make your near focus point further out and act on top of any age related effect - but if you can read close up fine without glasses the optician may not have thought about this (though possibly should have).

Stigy

theoretica said:

Stigy said:

theoretica said:

I can think of three things that could be wrong.

1) The prescription doesn't match your eyes. Unlikely as you have been tested twice, but how does your new prescription compare to your one from a couple of years ago where you say the glasses were better?

2) The glasses don't match the prescription - happens sometimes, but less likely to happen twice, and handwriting unlikely to be an issue in this digital world.

3) Your eyes are getting older - you mention problems with close vision, and may have been given glasses for distance only when your near vision is changing too.  Are you 40ish with single vision glasses?

Thanks for the reply. 

1. my prescription has changed slightly (marginally worse), as it does every year 😂

3. I’m 38. Would that not have been picked up on the eye test though? My previous glasses are okay still and they’re single vision lenses too for example.

Is your marginally worse prescription -ve for short sight?  Correcting that will make your near focus point further out and act on top of any age related effect - but if you can read close up fine without glasses the optician may not have thought about this (though possibly should have).

Yes it’s for short sightedness. Without glasses I can’t read close up fine, I’d need glasses to comfortably read at all. I could read without glasses, but I’d have to squint and it wouldn’t be comfortable, or possible for long.