Vodafone - Common Sense

moneyman_34

Hi All
Just getting a general feel for something here. People who don't pay their bill would understand why a provider has to cut you off as they not getting the money they should for providing a service yeah. That's not the issue. Vodafone do this weird thing. You call them to pay the bill when you have been cut off but because you have been cut off you don't have any data. Which ironically enough you need to be able to pay the bill via a text they send you when in the call in to send your card details. Now surely I'm not the only one that thinks that's silly that they cut you off for not paying the bill but when you can pay the bill you actually cant as they cut your services off?

giraffe69

Can't you pay the bill by a. bank transfer on a computer b. logging into your Vodafone a/c from a computer (the library if you haven't got one at home or can't use someone else's)?

CocoM2020

Not the same but I know with Sky when you run out of data you can get onto their website to either buy more or roll back data. Surprised Vodafone don’t do something similar. 

Highland76

moneyman_34 said:

 Now surely I'm not the only one that thinks that's silly that they cut you off for not paying the bill but when you can pay the bill you actually cant as they cut your services off?

Not silly at all. Pay your bill on time by Direct Debit and you won't be cut off. If you can't/won't pay your bill then accept the consequences.

moneyman_34

Highland76 said:

moneyman_34 said:

 Now surely I'm not the only one that thinks that's silly that they cut you off for not paying the bill but when you can pay the bill you actually cant as they cut your services off?

Not silly at all. Pay your bill on time by Direct Debit and you won't be cut off. If you can't/won't pay your bill then accept the consequences.

the point im making is that you are cut off for not payijng the bill and the punishment is that they dont allow you to pay that way if your cut off, they should allow the payment link to work even if the bar is on so it is easier for customers. Also not everyone can afford to pay bills every month without fail given people have lost their jobs in a pandemic.

Highland76

1) There are lots and lots and lots of working phones in this world. Borrow a friend's or relatives. Or even a public payphone.
2) If you feel you cannot pay your phone bill, get in touch with your provider BEFORE the bill is due so that you can discuss what options are available. Simply burying your head in the sand isn't the answer...

jcontest

Vodafone Top Up works regardless of data or not on PAYG.  I have a £0 PAYG sim here and just tested it. Hard to see a contract wouldn't be the same.

If you have the "My VodaFone" App you might be able to log in there and give the option to pay.

Other than that you need to use some free WiFi.

I am unsure how/what IP/Domains are allowed, it might be that the APP itself sends a flag for the payment site (On PAYG) to work, so a contract that's expired trying to pay might be different. vestapay.vodafone.co.uk does seem to work for me on all options, and it even lts me pay up any phone number - Not sure if that would work for you.

DebtHurricane

Surely it’s because most people have Wi-Fi at home so even if cut off from the mobile network, the link will work over Wi-Fi to then pay the bill?

Penguin_

You can use the Vodafone App to pay when you have no data.

moneyman_34

DebtHurricane said:

Surely it’s because most people have Wi-Fi at home so even if cut off from the mobile network, the link will work over Wi-Fi to then pay the bill?

well those who have vodafone broadband wont be able to as they also get internet cut off. Im not saying people should'nt be cut off when they dont pay i just think its weird that folk phone to say i want to pay my bill then get told to go away and do it another way as they been cut off. Its not the best customer service in my eyes.