NORTON AUTO RENEWAL - TAKING MONEY 4 WEEKS BEFORE RENEWAL

Andreu

Hi Everyone,
Just to let you know that I discovered that Norton had taken an auto renewal of £89.99 from my credit card this week, FOUR weeks before my subscription expired.
Yes they had sent me an email in advance but Norton 360 had put it into Spam.
I phoned up (after going through 6 pages on their web site to get a number to ring) to complain and ask for a refund and was told that as my subscription expired on 9th October they take the money from my account on 9th September. I had looked to see what there policy was about when they took the money and it was nowhere on their site,just that they send an email before renewal. I was anticipating this in October and not August when they sent it.
My 84 year old mother in law has been caught out by this and got so confused trying to find out how to get a refund that she gave up trying. Their tactic obviously worked with her.
The end result is that they agreed to a refund but not until they tried to keep me by offering a half price deal, £45.00 is still double what i can buy the product on Amazon and elsewhere. 
advice for the future is cancel the auto renew as soon as a subscription is taken out, the hassle of answering all their questions on page after page is worth the hassle if it stops a large chunk of money disappearing from your account.
Brilliant programme on last night and its wonderful that you are helping kids in the schools, its a shame these big organisations cant fund it for you.
Andreu

luvchocolate

My goodness thats a lot of money.....my son gets Norton through ebay for just under £20 which covers 3 devices so I get mine for free!!

JJ_Egan

Another Jeez thats a lot for nothing much even at half price .

Blackbeard_of_Perranporth

I get mine free via my isp!

DoaM

I get mine free via Windows.

Le_Kirk

Thanks for your post, a timely reminder for me to turn off my Auto Renew, as I now have Windows 10 and shall be relying on M$oft built-in protection

Highland76

OP,  a 12 month Norton 360 licence is only £14.99 on Amazon.

Neil49

Highland76 said:

OP,  a 12 month Norton 360 licence is only £14.99 on Amazon.

And don't forget to go into Settings and untick the auto renewal box! 

chunter

The point is you need to switch those auto-renew payments off on all those Antivirus software.

They all rope in the naive with cheap initial deals so they can gather debit card / direct debit details.

So they can nail you the following year.

They've been at this for many years, but I've never heard of them swooping a full month early. Maybe getting desperate?

RumRat

Best advice is to avoid paid for AV. For the vast majority it is just not needed.

Highland76

RumRat said:

Best advice is to avoid paid for AV. For the vast majority it is just not needed.

No, the best advice is to avoid paying silly prices for any AV software. Paid for AV software often offers additional features not available in free AV software such as VPN, Password manager, better support etc.