Trying to contact Easyjet

MagicRat

There appears to be only three ways to contact Easyjet - send an email (which will not be answered), try phoning (which will likely not be answered - on another thread, someone mentioned an 0161 number as an alternative to the standard 0330 number but that now seems to be disconnected) or finally Twitter. I have been trying to contact them for weeks about an upcoming booking with a large time change but my Twitter Direct Messages have not been read. So I try tweeting, as it looks like people quite often get a prompt reply (usually just asking them to send a DM).
Alas when I have tried tweeting, I am ignored - except one instance when I was asked to send another DM which has also not been read. So I am wonder does anyone have any clues as how to actually get through to them - is there a knack to how or when to send a tweet in the hope it might get a response? Thanks...

bradders1983

What is the "large time change", out of interest?

MagicRat

6 hours - on a flight out on a Saturday evening and back on the Sunday evening. Now the return is moved to Sunday afternoon thus making the trip pointless. I had a similar situation on a previous booking, and used the 0161 number (when it worked) to talk to someone who quickly issued a refund. So I'm hopeful that the same would happen here, if I could actually succeed in contacting them

bradders1983

6 hours won't be classed as a significant change, especially if the flight is a) on the same day, and b) has the same flight number, so constantly trying to ring them etc... would more than likely achieve nothing I am sorry to say.  Surprised you got a refund on the other one to be honest, the budgets aren't very well known for their charity.

MagicRat

Thanks. To be honest I thought the threshold for Easyjet was five hours, and I would have thought that I could at least change the flights - but being unable to get into contact makes the point somewhat irrelevant. I'm just bemused by the criteria Easyjet use to decide which tweets to reply to quickly and which to completely ignore

bradders1983

You should be able to change the flights by logging in, no idea if it still charges you to do so.

MagicRat

They would indeed charge (£65 for the return so more than the original cost) as the flight is less than 14 days away. It's not a vast amount of money I'm hoping to get refunded - the fact it is impossible to get a response is what is mainly irritating me. I will leave it alone now - other people have far more pressing needs to contact them than me so I hope that at least they can get through.