Fear and loathing @ David Lloyd

fish_fingered

Worst service I have received in living memory, some background | https://forums.moneysavingexpert.com/discussion/comment/77565516/#Comment_77565516
I don't like been bullied, never have and during these difficult times its only right you use what skills you have to help others. I have sued a few organisations like this before and am familiar with tactics used, I would strongly recommend a collaborative approach. I am engaging solicitors and would like to do so on behalf of all members being affected, please contact me for details.

gg23

It's a shame that during a time when people should really be going out, acting and more importantly spending like normal to keep the economy in as good as shape as it can be we see another example of people using any excuse under the sun that they can to get out of agreements in order to either add more money to the pile of money that they're hoarding (which will just make this recession worse) or just to avoid doing something that they no longer want to do.  I know there's a lot of buyers remorse when it comes to gym memberships, but it'd be nice if you could just be honest about this, you no longer wish to go to the gym and you're looking for an excuse to get out of your contract.

Beeboo23

I agree with OP. It’s not OP’s problem that the gym was closed for four months. It’s not the gyms fault but they can’t change the terms of the contract to suit them. Unless there’s a clause (which I highly doubt there is) to say if they have to close due to an act of god the initial period extends. 

fish_fingered

gg23 said:

It's a shame that during a time when people should really be going out, acting and more importantly spending like normal to keep the economy in as good as shape as it can be we see another example of people using any excuse under the sun that they can to get out of agreements in order to either add more money to the pile of money that they're hoarding (which will just make this recession worse) or just to avoid doing something that they no longer want to do.  I know there's a lot of buyers remorse when it comes to gym memberships, but it'd be nice if you could just be honest about this, you no longer wish to go to the gym and you're looking for an excuse to get out of your contract.
The facts are these my friend:
I suffer from Fibromyalgia and Vertigo Associated Migraines (resulting from a car accident) , its torture, everyday is a nightmare, to manage it the only thing that helps me make life just a bit bareable is cardio vascular exercise ( so that I dont end up consuming vast quantities of pain medication that turn me into a vegetable).
As a result I use gum equipment very regularly and gyms (alot), its something I need, not a luxury, if I dont perform cardio vascular exercise daily (not running since this gives me symptoms worse) my symptoms get worse.
After joining DL in january I found I was making complaints about basic aspects of how the gym was managed, the lack of antibac was a constant issue and I kept having to tell the reception staff about it (nothing changed).
As Covid 19 kicked in I went into shielding mode, fearful of the impact of Covid 19 on my health, the only place I went outside my home was DL, and I was the only person I know in my part of the world to get Covid 19. It was torture beyond any previous hellish experience I have been through and the only risk factor I exposed myself to was DL. Do I believe that I contracted Covid 19 at the gym, yes, can I prove it, unlikely, were other members exposed, thats to be discovered in due course? To start beginning to answer your question, I do not want to put my health at risk, and I believe that attending a David Lloyd gym would do so. I was left sick and without gym equipment, unable to manage my pain everyday was hell, never mind I was so sick from Covid 19 I  could barely speak. I was essentially forced to build own home gym like many others so that I can gym in safety without exposing myself to future infection. And now I find that DL want to "reactivate" my membership, an interpretation thats not in the contract summary sheet, and further extend it beyond the original period. On top of that they dont want to provide me a copy of my contract so I can challenge what is essentially a re-interpretation of the terms. To answer, I dont need to get out of the contract since the services I engaged were both unsafe and not provided, forcing me to make other arrangements. 

gg23

fish_fingered said:

gg23 said:

It's a shame that during a time when people should really be going out, acting and more importantly spending like normal to keep the economy in as good as shape as it can be we see another example of people using any excuse under the sun that they can to get out of agreements in order to either add more money to the pile of money that they're hoarding (which will just make this recession worse) or just to avoid doing something that they no longer want to do.  I know there's a lot of buyers remorse when it comes to gym memberships, but it'd be nice if you could just be honest about this, you no longer wish to go to the gym and you're looking for an excuse to get out of your contract.
The facts are these my friend:
I suffer from Fibromyalgia and Vertigo Associated Migraines (resulting from a car accident) , its torture, everyday is a nightmare, to manage it the only thing that helps me make life just a bit bareable is cardio vascular exercise ( so that I dont end up consuming vast quantities of pain medication that turn me into a vegetable).
As a result I use gum equipment very regularly and gyms (alot), its something I need, not a luxury, if I dont perform cardio vascular exercise daily (not running since this gives me symptoms worse) my symptoms get worse.
After joining DL in january I found I was making complaints about basic aspects of how the gym was managed, the lack of antibac was a constant issue and I kept having to tell the reception staff about it (nothing changed).
As Covid 19 kicked in I went into shielding mode, fearful of the impact of Covid 19 on my health, the only place I went outside my home was DL, and I was the only person I know in my part of the world to get Covid 19. It was torture beyond any previous hellish experience I have been through and the only risk factor I exposed myself to was DL. Do I believe that I contracted Covid 19 at the gym, yes, can I prove it, unlikely, were other members exposed, thats to be discovered in due course? To start beginning to answer your question, I do not want to put my health at risk, and I believe that attending a David Lloyd gym would do so. I was left sick and without gym equipment, unable to manage my pain everyday was hell, never mind I was so sick from Covid 19 I  could barely speak. I was essentially forced to build own home gym like many others so that I can gym in safety without exposing myself to future infection. And now I find that DL want to "reactivate" my membership, an interpretation thats not in the contract summary sheet, and further extend it beyond the original period. On top of that they dont want to provide me a copy of my contract so I can challenge what is essentially a re-interpretation of the terms. To answer, I dont need to get out of the contract since the services I engaged were both unsafe and not provided, forcing me to make other arrangements. 

Since when are gyms required to provide hand sanitizer to their customers? Can you cite the legislation here?  I'm guessing not because I very much doubt it exists.

There is no reason why a gym would be required to sanitize equipment or provide hand sanitizer over any other company where it has multiple customers handling materials or merchandise.  Are you outraged that Tesco wasn't (and still aren't) sending someone to wipe down every item that a customer puts back down?  No?  Quelle surprise!  You could have easily taken your own sanitizer if you're immunocompromised.  Most people are not so these things are not done routinely.

You're looking for a way to get out of your contract because you don't like it.  If you wanted to carry on going to a gym you'd have no issue with them pausing your subscription for a few months.  The ONLY reason you're doing this is that you want to get out of going to the gym.  End of.

And by the way, this will be handled by the small claims track as your outstanding monthly subs will be a few hundred quid at most. And as legal fees are rarely paid in small claims track cases, I hope you throwing good money after bad engaging solicitors.

fish_fingered

gg23 said:

fish_fingered said:

gg23 said:

It's a shame that during a time when people should really be going out, acting and more importantly spending like normal to keep the economy in as good as shape as it can be we see another example of people using any excuse under the sun that they can to get out of agreements in order to either add more money to the pile of money that they're hoarding (which will just make this recession worse) or just to avoid doing something that they no longer want to do.  I know there's a lot of buyers remorse when it comes to gym memberships, but it'd be nice if you could just be honest about this, you no longer wish to go to the gym and you're looking for an excuse to get out of your contract.
The facts are these my friend:
I suffer from Fibromyalgia and Vertigo Associated Migraines (resulting from a car accident) , its torture, everyday is a nightmare, to manage it the only thing that helps me make life just a bit bareable is cardio vascular exercise ( so that I dont end up consuming vast quantities of pain medication that turn me into a vegetable).
As a result I use gum equipment very regularly and gyms (alot), its something I need, not a luxury, if I dont perform cardio vascular exercise daily (not running since this gives me symptoms worse) my symptoms get worse.
After joining DL in january I found I was making complaints about basic aspects of how the gym was managed, the lack of antibac was a constant issue and I kept having to tell the reception staff about it (nothing changed).
As Covid 19 kicked in I went into shielding mode, fearful of the impact of Covid 19 on my health, the only place I went outside my home was DL, and I was the only person I know in my part of the world to get Covid 19. It was torture beyond any previous hellish experience I have been through and the only risk factor I exposed myself to was DL. Do I believe that I contracted Covid 19 at the gym, yes, can I prove it, unlikely, were other members exposed, thats to be discovered in due course? To start beginning to answer your question, I do not want to put my health at risk, and I believe that attending a David Lloyd gym would do so. I was left sick and without gym equipment, unable to manage my pain everyday was hell, never mind I was so sick from Covid 19 I  could barely speak. I was essentially forced to build own home gym like many others so that I can gym in safety without exposing myself to future infection. And now I find that DL want to "reactivate" my membership, an interpretation thats not in the contract summary sheet, and further extend it beyond the original period. On top of that they dont want to provide me a copy of my contract so I can challenge what is essentially a re-interpretation of the terms. To answer, I dont need to get out of the contract since the services I engaged were both unsafe and not provided, forcing me to make other arrangements. 

Since when are gyms required to provide hand sanitizer to their customers? Can you cite the legislation here?  I'm guessing not because I very much doubt it exists.

There is no reason why a gym would be required to sanitize equipment or provide hand sanitizer over any other company where it has multiple customers handling materials or merchandise.  Are you outraged that Tesco wasn't (and still aren't) sending someone to wipe down every item that a customer puts back down?  No?  Quelle surprise!  You could have easily taken your own sanitizer if you're immunocompromised.  Most people are not so these things are not done routinely.

You're looking for a way to get out of your contract because you don't like it.  If you wanted to carry on going to a gym you'd have no issue with them pausing your subscription for a few months.  The ONLY reason you're doing this is that you want to get out of going to the gym.  End of.

And by the way, this will be handled by the small claims track as your outstanding monthly subs will be a few hundred quid at most. And as legal fees are rarely paid in small claims track cases, I hope you throwing good money after bad engaging solicitors.

gg23 said:

fish_fingered said:

gg23 said:

It's a shame that during a time when people should really be going out, acting and more importantly spending like normal to keep the economy in as good as shape as it can be we see another example of people using any excuse under the sun that they can to get out of agreements in order to either add more money to the pile of money that they're hoarding (which will just make this recession worse) or just to avoid doing something that they no longer want to do.  I know there's a lot of buyers remorse when it comes to gym memberships, but it'd be nice if you could just be honest about this, you no longer wish to go to the gym and you're looking for an excuse to get out of your contract.
The facts are these my friend:
I suffer from Fibromyalgia and Vertigo Associated Migraines (resulting from a car accident) , its torture, everyday is a nightmare, to manage it the only thing that helps me make life just a bit bareable is cardio vascular exercise ( so that I dont end up consuming vast quantities of pain medication that turn me into a vegetable).
As a result I use gum equipment very regularly and gyms (alot), its something I need, not a luxury, if I dont perform cardio vascular exercise daily (not running since this gives me symptoms worse) my symptoms get worse.
After joining DL in january I found I was making complaints about basic aspects of how the gym was managed, the lack of antibac was a constant issue and I kept having to tell the reception staff about it (nothing changed).
As Covid 19 kicked in I went into shielding mode, fearful of the impact of Covid 19 on my health, the only place I went outside my home was DL, and I was the only person I know in my part of the world to get Covid 19. It was torture beyond any previous hellish experience I have been through and the only risk factor I exposed myself to was DL. Do I believe that I contracted Covid 19 at the gym, yes, can I prove it, unlikely, were other members exposed, thats to be discovered in due course? To start beginning to answer your question, I do not want to put my health at risk, and I believe that attending a David Lloyd gym would do so. I was left sick and without gym equipment, unable to manage my pain everyday was hell, never mind I was so sick from Covid 19 I  could barely speak. I was essentially forced to build own home gym like many others so that I can gym in safety without exposing myself to future infection. And now I find that DL want to "reactivate" my membership, an interpretation thats not in the contract summary sheet, and further extend it beyond the original period. On top of that they dont want to provide me a copy of my contract so I can challenge what is essentially a re-interpretation of the terms. To answer, I dont need to get out of the contract since the services I engaged were both unsafe and not provided, forcing me to make other arrangements. 

Since when are gyms required to provide hand sanitizer to their customers? Can you cite the legislation here?  I'm guessing not because I very much doubt it exists.

There is no reason why a gym would be required to sanitize equipment or provide hand sanitizer over any other company where it has multiple customers handling materials or merchandise.  Are you outraged that Tesco wasn't (and still aren't) sending someone to wipe down every item that a customer puts back down?  No?  Quelle surprise!  You could have easily taken your own sanitizer if you're immunocompromised.  Most people are not so these things are not done routinely.

You're looking for a way to get out of your contract because you don't like it.  If you wanted to carry on going to a gym you'd have no issue with them pausing your subscription for a few months.  The ONLY reason you're doing this is that you want to get out of going to the gym.  End of.

And by the way, this will be handled by the small claims track as your outstanding monthly subs will be a few hundred quid at most. And as legal fees are rarely paid in small claims track cases, I hope you throwing good money after bad engaging solicitors.

In bullet point:

- Gyms differ from other establishments in that you are in close physical persistent contact with the furnishings, particularly the cardio equipment. If a gym was to not provide access to such an important aid to health and safety of its members, particularly in these times, I doubt a court would ignore this. 
- In the same way DL will want to treat these cases as a single case (and I suspect are organising right now) but multiple defendants (firms  love those scenarios), therefore I suspect that a joint action will likely be optimal  to balance this, something  the courts would prefer to being overwhelmed by smaller actions.  That way we minimise the courts time and the cost to those involved.
- Btw, DL could have engaged with customers and offered them other arrangements, they did not. If I was in DLs position I would have realised what members had been through and tried to woo them back over a period of time with incentives. First and foremost a survey getting feedback about concerns, then a bespoke response to how folks were impacted breaking members into various categories. 
- I wont be in any contract with a party who I believe acts in bad faith, irrespective of the organisation or person. I took out a service assuming like they it would be there for the term I agreed, it was not and I was forced to make other arrangements.