Received a parking fine for parking at my own gym's carpark

guts

Redx said:

Which Parking company ??

Did they provide a Popla code ??

Read this https://forums.moneysavingexpert.com/discussion/6187722/new-posters-and-lack-of-information-about-ppc#latest

Those are the reasons why we ask these questions

Civil Enforcement Ltd - my apologies that I didn't for not providing the name before.
Yes, they did.

guts

bouicca21 said:

I had a similar fine for parking in my gym’s car park.  The gym had no problem instructing the parking company to rescind it.  They did this for me and for everyone else who was caught up in the snafu.  Go back to the gym and escalate to higher management.

Oh, which gym is this if you don't mind me asking? Yes, I spoke to the manager in person and he claims his hands are tied and can't do anything in contacting the parking company. All they provided me for evidence is an entry log of each time I visited the gym but it seems useless because on the day, my entry was not even recorded due to technical difficulties.

guts

Half_way said:

micky mouse company that owns the car park??? what micky mouse company is that???

you can get some help on here, but we need some information to help you with.

 You can appeal/challenge it to popla, but going by your opening post/rant it wont suceed.

 They will determine that the driver failed to enter the vehicles details correctly and that will be that parking charge notice issued correctly.- it doesn't matter that the keypad/log in system wasn't working, wasn't available  or the driver wasn't made aware if it being in an obscure location. if the driver was unable to enter the number for whatever reason the BPA/POPLA will see it as the driver should not have parked.

 Its peverse, but thats what you are dealing with

What did you say when you complained to the gym? who is the mickey mouse car park owner??

Civil Enforcement Ltd. Oh ok, so even if i appeal to POPLA explaining the situation it can still be rejected? What if I provide a witness statement explained that the computers weren't working?
I went to the gym explaining to the manager that I got this ticket on this specific when the computers weren't working and they said that their hands are tied and can't contact them at all. They said they could only provide an entry log of each time I visited the gym but this is useless as my entry on the day wasn't recorded as the card reader wasn't working either due to technical difficulties.

Umkomaas

What if I provide a witness statement explained that the computers weren't working?

Would definitely be a help to you. You also need to obtain your own photos of the signage, particularly the instructions in relation to the necessity to input your VRM details into the gym tablet, and, importantly, what to do in the event of a computer malfunction preventing data input. 

These are really important points and could be potential winners for you.   Go get your photos as well as working on the management to provide you with that witness statement. 

Coupon-mad

 What if I provide a witness statement explained that the computers weren't working?

INSIST on a signed statement to that effect, from the Gym Manager. 

It's the least they can do and would change your POPLA prospects.

MistyZ

guts said:

 I've sent an email vociferously to the manager and the admin of the gym but yet they won't respond to my email - I think they're just ignoring it. 

My concern would be that a strong request for a signed statement re. the fact that the computers were not working might also be difficult to obtain from this outfit.  But do try, maybe you will get more cooperation on that via email.  

I'd be inclined to go to the gym with a flask of coffee and a good book, demand to see the manager and sit there until they show up and respond to your entirely reasonable request for a cancellation.  (And to start compiling a POPLA appeal too - you could do that while waiting).

guts

Coupon-mad said:

 What if I provide a witness statement explained that the computers weren't working?

INSIST on a signed statement to that effect, from the Gym Manager. 

It's the least they can do and would change your POPLA prospects.

MistyZ said:

guts said:

 I've sent an email vociferously to the manager and the admin of the gym but yet they won't respond to my email - I think they're just ignoring it. 

My concern would be that a strong request for a signed statement re. the fact that the computers were not working might also be difficult to obtain from this outfit.  But do try, maybe you will get more cooperation on that via email.  

I'd be inclined to go to the gym with a flask of coffee and a good book, demand to see the manager and sit there until they show up and respond to your entirely reasonable request for a cancellation.  (And to start compiling a POPLA appeal too - you could do that while waiting).

Bad news, the manager has left the gym so will be a while for a new manager to take over.

NeilCr

These guys

https://www.goldsgym.co.uk/

They are a world wide chain

You really need to know, for certain, who owns the car park. It is not usual for a gym to do so - unless they are an out of town set up. Looks like this chain are London based. CEL won't own the car park either

So - is the gym stand alone or is it, for example, part of a shopping complex with a shared car park. Or is it like mine where we can use a local council car park. Or something else. Perhaps you could ask the gym who owns the car park

Until you are sure on this then you don't know who to approach for a cancellation.

Coupon-mad

guts said:

Coupon-mad said:

 What if I provide a witness statement explained that the computers weren't working?

INSIST on a signed statement to that effect, from the Gym Manager. 

It's the least they can do and would change your POPLA prospects.

MistyZ said:

guts said:

 I've sent an email vociferously to the manager and the admin of the gym but yet they won't respond to my email - I think they're just ignoring it. 

My concern would be that a strong request for a signed statement re. the fact that the computers were not working might also be difficult to obtain from this outfit.  But do try, maybe you will get more cooperation on that via email.  

I'd be inclined to go to the gym with a flask of coffee and a good book, demand to see the manager and sit there until they show up and respond to your entirely reasonable request for a cancellation.  (And to start compiling a POPLA appeal too - you could do that while waiting).

Bad news, the manager has left the gym so will be a while for a new manager to take over.

Get a friendly reception person who remembers the system was down, to confirm that in writing, signed & dated, with the date it wasn't working.  They MUST know, because they must have had every single gym member who attended that day saying the same thing, except those who don't drive.

D_P_Dance

If the Gym do not co-operate write bad stuff on their feedback/comments page.