UAE- Abu Dhabi Holiday Refund- Travel Bag

Sophie_31

Hi, Looking for some advice.
DECEMBER 2019- Booked through Travel Bag and paid in full on Credit Card a packaged trip from UK-Abu Dhabi -Due to fly out March 2020 -(  Flights and Hotel Package).
Trip was cancelled due to Covid, we were given alternate dates so moved the date of the holiday to fly out 23rd Sept 20, This booking was actually cheaper so we were issued a credit note for the remainder of the balance ( £350+) to use at other time.
Problem is now, currently  Abu Dhabi is not allowing any tourists to enter the country. We've contacted Travel Bag who have advised us that its best to wait 10 days before flying, just to see if the airline cancel the flight, as they are otherwise not permitted to apply for a refund and this will be issued to us as another credit note.
We dont want another credit note, we want a full refund now of the whole total amount spent ( original booking in Dec 19).
Travel Bag have also said that any credit note has to be with the same airline, which seems ridiculous anyway. We just want a full refund and be able to book another trip for the same dates to another destination.
Any advise on our legal rights, Ive thought we would be covered under Section 75 of the Consumer Credit Act however not so sure tbh! 

Thrugelmir

Sophie_31 said:

We dont want another credit note, we want a full refund now of the whole total amount spent ( original booking in Dec 19).

Did you book a refundable fare originally? 

Sophie_31

Hi Thrugelmir, I would need to check the original email booking however I am pretty confident to say as it was booked as a package deal and wasnt a refundable fare..

Sophie_31

Thrugelmir said:

Sophie_31 said:

We dont want another credit note, we want a full refund now of the whole total amount spent ( original booking in Dec 19).

Did you book a refundable fare originally? 

Have looked and it was booked as a package so cant see in the terms that flight is refundable. Does that matter if it was booked as a package?