Morrisons Delivery damage to property issue

Papersafe

On the 14th July 2020 a Morrisons delivery to one of my neighbours was made, the driver reveresed back into our garden wall and severley damaged it, to the point where we had to call the police to get advice on public safety. We have called Morrisons several time but we have yet to get any answers or clarity on who or at what stage our claim is at. we have a ref No (25430998) but thats as far as Morrisons have got. They just keep bouncing you around from one dept to another, hoping you will give up. (No chance of that) It is really so difficult to get intouch with someone in 2020. I recently had quadruple heart bypass surgery, and this is not helping my recovery. I am really disapointed in Morrisons lack of response and also the delivery driver just drove off, without a word.

jon81uk

Do you have legal cover with your house insurance? 

Bacman

Issue is for your neighbour to resolve; they ordered the Morrisons delivery so their contract is with them. You could get an estimate from a builder for the cost of putting the work right and then formally write to your neighbour requiring them to either fix it at their cost or pay you the cost to rectify the issue. Whether they pay or chase Morrisons is over to them.

[Deleted User]

Bacman said:

Issue is for your neighbour to resolve; they ordered the Morrisons delivery so their contract is with them. You could get an estimate from a builder for the cost of putting the work right and then formally write to your neighbour requiring them to either fix it at their cost or pay you the cost to rectify the issue. Whether they pay or chase Morrisons is over to them.

Not really the neighbours fault when the Morrisons driver hit the wall.

davidmcn

Bacman said:

Issue is for your neighbour to resolve; they ordered the Morrisons delivery so their contract is with them. You could get an estimate from a builder for the cost of putting the work right and then formally write to your neighbour requiring them to either fix it at their cost or pay you the cost to rectify the issue. Whether they pay or chase Morrisons is over to them.

Nonsense, it's nothing to do with the neighbours. The OP's claim is against Morrisons, the reason for Morrisons visiting the street is irrelevant.

Spank

Bacman said:

Issue is for your neighbour to resolve; they ordered the Morrisons delivery so their contract is with them. You could get an estimate from a builder for the cost of putting the work right and then formally write to your neighbour requiring them to either fix it at their cost or pay you the cost to rectify the issue. Whether they pay or chase Morrisons is over to them.

What absolute tosh. If i was visiting your neighbour and damaged your wall would you be perusing the neighbour to fix it? Of course not.

Diamandis

You could try writing to their chief executive by email. If you Google you'll find an email address. Of course it won't be picked up by him directly but it will be picked up by people more senior than those who answer the phones. 

williamgriffin

If you have the reg number go to the MIB site and claim direct from their vehicles insurance. 

cymruchris

Spank said:

 would you be perusing the neighbour

I'm not sure I'd be perusing the neighbours for anything

Wouldn't this be something the house insurance company would take on? As it is in fact damage to your house - although caused by others? When my neighbour set fire to his wheelie bin, which in turn damaged our shed, our insurance company dealt with the whole thing.

Spank

This is what happens when your laughing whilst typing. 

davidmcn

cymruchris said:

Wouldn't this be something the house insurance company would take on? As it is in fact damage to your house - although caused by others? When my neighbour set fire to his wheelie bin, which in turn damaged our shed, our insurance company dealt with the whole thing.

Yes, home insurance is likely to cover it (and would be your only option if you couldn't identify the driver). But there's no need to go through your insurers if you know who's liable. I think the OP is probably just being unrealistic about how long it takes for such claims to be dealt with.