Replacing phone master socket

clive0510

contact bt. tell them something wrong somewhere. they will check the line from theire end. then a man with a van will arrive to fix it.

onomatopoeia99

clive0510 said:

contact bt. tell them something wrong somewhere. they will check the line from theire end. then a man with a van will arrive to fix it.

The OP has said they are a customer of EE, not BT.  BT retail (the bit they can contact) won't know anything about them and won't be able to help  They must contact EE, with whom they have a contract, and EE will get Openreach out via BT wholesale. 

vw100

As others your contract is with EE, contact them and they can do some remote checks on the line. If a fault is detected they will escalate it to BT openreach, who will then send an engineer or subcontractors out to find the fault. The fault could be due to number of things such as water getting into the line, master socket fault or bad connections.

Ectophile

If you contact your phone provider, then they will contact Openreach.  Openreach will look at it, tell you it's your fault for letting it get damp, and charge you to fit a new one.

Alternatively, get one from the internet, making sure it has a "BT" or Openreach logo on it.  Fit it yourself, and never mention it to your phone company or Openreach.  If you get an unbranded one, they may suspect someone has been fiddling with it if you ever get problems in the future.

fenwick458

to answer the original question, yes you can change it, but I'd say it's unlikely that its the master socket which is making the line crackly.
but at £10 parts and 2 mins to fit, you may want to try it...

hubb

fenwick458 said:

to answer the original question, yes you can change it, but I'd say it's unlikely that its the master socket which is making the line crackly.
but at £10 parts and 2 mins to fit, you may want to try it...

Absolutely. I know for a fact that it is the master socket because when I unplug and plug back in, it sometimes stops the cracking. The house has some damp in the walls, and some years ago the cat peed on the socket which didn't help. I am about to re-negotiate with EE as my contract runs out this month so I might ask if they could do it for nowt as part of the inventive for keeping me.

J_B

hubb said:

 I am about to re-negotiate with EE as my contract runs out this month so I might ask if they could do it for nowt as part of the inventive for keeping me.

Great plan but way too simple sadly - as said before, contact EE who will get OR to come out. You will ofcourse have to say that you accept that if it's your fault, you will pay the call out fee. That's the standard speech from all providers but as far as I know, the charge is rarely made.