Apple mac book pro - screen delamination issue

denz1968

Hi all

After some help with my mac book pro.

Basically the screen has delaminated. A known issue to Apple. The machine is just 5 years old. Apple did a repair plan to replace/repair screens on machines with this fault with the caveat the machine was less than 4 years old.
So what are my rights. On the Apple support they have confirmed it is the known issue. I booked a support at Stromfront and they confirmed the same, other than it is 5 years old and not covered.

One Apple support agent actually told me it would be covered after seeing the photo I sent them.
Do I do a claim on Apple saying it isn't fir for its designed purpose? Or pursue credit card/bank support on this.

Any help appreciated.

32Battalion

Even if you get them to agree they would probably refund taking into account the number of years usage.  You might get a 20% off voucher on a new one.

denz1968

32Battalion said:

Even if you get them to agree they would probably refund taking into account the number of years usage.  You might get a 20% off voucher on a new one.

OK better than nothing..... but my consumer rights state I have rights with the them for the following

• Satisfactory quality Goods shouldn't be faulty or damaged when you receive them. You should ask yourself what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won't be held to as high standards as luxury goods.
• Fit for purpose The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
• As described The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.

Surely an Apple Mac book Pro at approx. £1400 falls into this

born_again

denz1968 said:

One Apple support agent actually told me it would be covered after seeing the photo I sent them.

Any help appreciated.

Did you tell them it was 5 years old? Knowing that they only offer it on anything 4 years old or less?

Not quite sure how you would stand on a credit card under S75 as Apple have covered the base that the CC will use on the 4 year replacement. As to a debit card. No chance.

denz1968

born_again said:

denz1968 said:

One Apple support agent actually told me it would be covered after seeing the photo I sent them.

Any help appreciated.

Did you tell them it was 5 years old? Knowing that they only offer it on anything 4 years old or less?

Not quite sure how you would stand on a credit card under S75 as Apple have covered the base that the CC will use on the 4 year replacement. As to a debit card. No chance.

born_again said:

denz1968 said:

One Apple support agent actually told me it would be covered after seeing the photo I sent them.

Any help appreciated.

Did you tell them it was 5 years old? Knowing that they only offer it on anything 4 years old or less?

Not quite sure how you would stand on a credit card under S75 as Apple have covered the base that the CC will use on the 4 year replacement. As to a debit card. No chance.

No, they asked when it was bought. They then responded telling me the repairs were only being done on machines 4 years or less

Sandtree

For a start those rights are with the retailer not the manufacturer... did you buy it from Apple or from somewhere else?

Those same rights state that if an issue becomes apparent after 6 months then the retailer is entitled to reduce any refund given for the use already received from the item; so if you've had it 5 years already then you may get offered a 1/6th refund... though the act doesnt state how this should be calculated.

Have you actually taken it into an Apple store with the transcript/email which said it would be covered? They may offer a heavily discounted repair which could be more appealing than a partial refund.

denz1968

Sandtree said:

For a start those rights are with the retailer not the manufacturer... did you buy it from Apple or from somewhere else?

Those same rights state that if an issue becomes apparent after 6 months then the retailer is entitled to reduce any refund given for the use already received from the item; so if you've had it 5 years already then you may get offered a 1/6th refund... though the act doesnt state how this should be calculated.

Have you actually taken it into an Apple store with the transcript/email which said it would be covered? They may offer a heavily discounted repair which could be more appealing than a partial refund.

It was bought at PC World if I remember correctly - so I need to take my gripe up with them

Sandtree

denz1968 said:

Sandtree said:

For a start those rights are with the retailer not the manufacturer... did you buy it from Apple or from somewhere else?

Those same rights state that if an issue becomes apparent after 6 months then the retailer is entitled to reduce any refund given for the use already received from the item; so if you've had it 5 years already then you may get offered a 1/6th refund... though the act doesnt state how this should be calculated.

Have you actually taken it into an Apple store with the transcript/email which said it would be covered? They may offer a heavily discounted repair which could be more appealing than a partial refund.

It was bought at PC World if I remember correctly - so I need to take my gripe up with them

If you want to discuss "your rights" then thats who you need to discuss it with. With Apple you are much more reliant on goodwill (but then they are known for being more reasonable than other companies)

denz1968

Sandtree said:

denz1968 said:

Sandtree said:

For a start those rights are with the retailer not the manufacturer... did you buy it from Apple or from somewhere else?

Those same rights state that if an issue becomes apparent after 6 months then the retailer is entitled to reduce any refund given for the use already received from the item; so if you've had it 5 years already then you may get offered a 1/6th refund... though the act doesnt state how this should be calculated.

Have you actually taken it into an Apple store with the transcript/email which said it would be covered? They may offer a heavily discounted repair which could be more appealing than a partial refund.

It was bought at PC World if I remember correctly - so I need to take my gripe up with them

If you want to discuss "your rights" then thats who you need to discuss it with. With Apple you are much more reliant on goodwill (but then they are known for being more reasonable than other companies)

Sandtree said:

denz1968 said:

Sandtree said:

For a start those rights are with the retailer not the manufacturer... did you buy it from Apple or from somewhere else?

Those same rights state that if an issue becomes apparent after 6 months then the retailer is entitled to reduce any refund given for the use already received from the item; so if you've had it 5 years already then you may get offered a 1/6th refund... though the act doesnt state how this should be calculated.

Have you actually taken it into an Apple store with the transcript/email which said it would be covered? They may offer a heavily discounted repair which could be more appealing than a partial refund.

It was bought at PC World if I remember correctly - so I need to take my gripe up with them

If you want to discuss "your rights" then thats who you need to discuss it with. With Apple you are much more reliant on goodwill (but then they are known for being more reasonable than other companies)

A two pronged attack then. I thought Apple would have sorted it out, but I think the issue really is I took it to a Stormfront shop as a reseller rather than an Apple store

Caz3121

I had a machine affected by this that was sorted via Apple however it was back in 2017 before they ended the program
https://www.macrumors.com/2017/02/24/apple-extended-anti-reflective-repair-program/
reading the recent posts on the Facebook group linked in the article seems like people are not getting anywhere with Apple on machines over 4 years old

mattyprice4004

It's a 5 year old laptop, by any stretch it's either at or near 'end of life' in terms of being up to date. 
You won't get anywhere with this I fear, I'd just try and wangle a discount off a replacement.