Switching from BT to TalkTalk

TalkTalkBoy

normanmark wrote: »

What? ANY Telecommunication provider is able to liase with Openreach to provide lines as shown here

Ofcom put regulations in place that gives other providers access to BT Exchanges now so they can put in their own place. Talk Talk has just the same access as any other provider. Do your homework & check your facts before spouting the above.



Thats what any good company does, however its the blatent cherry picking by Talk Talk & the lack of vision that Talk Talk & it's employee's (well documented in this thread for sure) have on this subject. Only now when the regulatory authority has said to these providers to stop palming off their customers to other providers have companies like Talk Talk started to act.

As Heinz said, don't take members of these forums as fools. Irrespective of whether your assistance to members is appreciated or not, what people don't appreciate is representatives of a company trying to pull the wool over their eyes.

Sorry, what i meant to say was

"Your right other providers are able to provision lines but not all providers do"

It sounded right in my head lol. You tend to find representatives of an ISP dont get told everything, TTSupport may have just told you as he believed it to be true from information that had been given to him. We're all human and all make mistakes, he's only just come into the job today i believe so there are certain things that he might not understand 100% and can only rely on information he gathers from other people. I just dont see the need to jump on him so harshly.

utilitybroker

TalkTalkBoy wrote: »

he's only just come into the job today i believe so there are certain things that he might not understand 100% and can only rely on information he gathers from other people. I just dont see the need to jump on him so harshly.

He comes to this site the major money saving site in the UK ,representing the second largest residential normal phone company in UK and posts false information,is it any wonder he is jumped on. He cant even be bothered to amend/correct his post.

maytaurus

I contacted talk talk about re connection
this is their reply;
''Unfortunately, to join TalkTalk, you must have an active BT line.
There is no way that we are able to connect your line via OpenReach,
as they are owned by BT and would have to order any work for them via BT.
You would be subject also to any contract imposed by BT when your line is
activated, which may also include a disconnection fee if you were to
change providers mid contract

normanmark

Another load of tosh. Talk Talk wouldn't go through BT Retail. They would approach Openreach as a Communication provider & they would liaise with Openreach to get the line installed for you & then it would be up to Talk Talk how they would bill you for the installation charge.

Ypaymore

maytaurus wrote: »

I contacted talk talk about re connection
this is their reply;
''Unfortunately, to join TalkTalk, you must have an active BT line.
There is no way that we are able to connect your line via OpenReach,
as they are owned by BT and would have to order any work for them via BT.
You would be subject also to any contract imposed by BT when your line is
activated, which may also include a disconnection fee if you were to
change providers mid contract

So how comes they are already connecting customers in association with Openreach in their trials then.

Talk Talk (Carphone) are skilled in the art of misinformation.Another recent example here. http://www.mobiletoday.co.uk/news.aspx?id=27868

superscaper

BT are just as bad though. Asking some simple questions the other day led to completely different answers from different people. Don't really have much confidence in either BT or Talktalk.

Ypaymore

superscaper wrote: »

BT are just as bad though. Asking some simple questions the other day led to completely different answers from different people. Don't really have much confidence in either BT or Talktalk.

I have more confidence in BT.Also your find the BT People that post on this site do give out accurate and helpful info with useful links , and BT are not known for misselling .;)

Drunkstar

Ypaymore wrote: »

I have more confidence in BT.Also your find the BT People that post on this site do give out accurate and helpful info with useful links , and BT are not known for misselling .;)

ON the other hand my spelling and grammer are far worse. :beer:

superscaper

Ypaymore wrote: »

Also your find the BT People that post on this site do give out accurate and helpful info

I wish they did that on their own web support though.

Drunkstar

IN fairness the 'BT' guys on here arent doing anything for BT, we are using our own experiance to help other moneysavers.

On the other hand if BT want to pay me it may be a different matter. lol