CANT Get refund!! HELP

mattyprice4004

You are aware you'll have to arrange the delivery back to Argos at your cost, or they'll charge you for it? 
If it's change of mind, they are under no obligation to collect it from you, and if they do they can charge. 

jon81uk

mushfo said:

I had the bike 16th May and first contacted argos 5th June, they didn’t reply until 23rd June to ask for the order number etc, which I sent to them, then heard nothing again after that, until I messaged them again, I went to the store and a colleague I knew who worked there rang someone for me, who said I needed to ring the Return help line, because the bike came straight from pure tec warehouse and not argos, which was automated, then they got back to me, I told them it was no longer needed and needed someone to come pick it up. They said it’s argos responsibility, I’m still trying to get hold of argos, the bike is still in the box it was delivered in, never been opened

Legally, you aren't entitled to anything, as you didn't notify within 14 days.

But Argos have a 30 day returns policy. So they should take it back and you will have to call them back and ask for a collection. Although it has now been another two months! If you last heard from them on the 23rd June you should have sorted it out by now.

The 0345 number costs the same as calling an 01 or 02 number so the cost is the same as calling anyone else.

mushfo

Finally got through to someone in Argos via messenger, and basically said that she can see that the supplier has been in contact and I am not entitled to a refund due to the 30days, but I didn’t buy it from the supplier I bought it from Argos, I’m sure she’s trying to fob me off

DoaM

Dear Argos,
Please confirm the name and address to be used for the serving of legal papers on Argos.

 

mushfo

BOOM, finally getting my refund 🤤 
thanx for the useful and not so useful tips didn’t need them anyway 😂