Unsolicited financial gift from former Credit card company

jim1999

Presumably this is Tandem Bank.

Put it this way, given the choice of "internal process screw up" and "unexpected generosity", when it comes to Tandem Bank the first is far more likely.

Highland76

jim1999 said:

Presumably this is Tandem Bank.

Put it this way, given the choice of "internal process screw up" and "unexpected generosity", when it comes to Tandem Bank the first is far more likely.

But Tandem don’t appear to charge an annual fee on their CCs as the OP seems to be implying. 

Twincarb

Highland76 said:

jim1999 said:

Presumably this is Tandem Bank.

Put it this way, given the choice of "internal process screw up" and "unexpected generosity", when it comes to Tandem Bank the first is far more likely.

But Tandem don’t appear to charge an annual fee on their CCs as the OP seems to be implying. 

Tandem have a £5.99 membership charge - based on a google of "tandem monthly fee"

D3xt3r5L4b

So are we going to name the provider here or just keep everyone guessing?

Twincarb

Any how... I have spoken to the CC company and they have informed me the money was paid to them from my mortgage company. Which has left me asking myself when did I use the CC with the mortgage company...

Highland76

Drip drip drip...so it was Tandem after all? Only you will know if you ever paid the mortgage provider with your CC for whatever reason. So it looks like it wasn’t a gift after all

phillw

Twincarb said:

That opens the question of legally am I obliged to speak to them,

Yes. 
https://www.wilson-nesbitt.com/news-updates/Criminal/7463/Public-unclear-on-law-on-retaining-wrongful-credit

Twincarb

Highland76 said:

Drip drip drip...so it was Tandem after all? Only you will know if you ever paid the mortgage provider with your CC for whatever reason. So it looks like it wasn’t a gift after all

I am not saying which CC provider it was, there is no benefit in naming them.

Twincarb

phillw said:

Twincarb said:

That opens the question of legally am I obliged to speak to them,

Yes. 

Thanks phillw, I was able to identify the law that applies last night, although I am curious if the proof of knowledge that the money is paid into a customer's account is on the account holder. Unless you actively check your statements (I doubt most people do) if you have money going into your account from several sources its plausible that you wouldn't notice. (I submit claims through work several times a month so it would be easier than someone who only has a single monthly payment going into their account to miss an erroneous payment. I also transfer funds between accounts on a regular basis. So I did notice when this occurred.)

Highland76

Twincarb said:

Highland76 said:

Drip drip drip...so it was Tandem after all? Only you will know if you ever paid the mortgage provider with your CC for whatever reason. So it looks like it wasn’t a gift after all

I am not saying which CC provider it was, there is no benefit in naming them.

Good idea, you don't want them sending heavies around to your home!