Missold car - Advice desperately needed!

ElizabethRose

Your friend has owned the car nearly two years so the assumption is they have had the vehicle serviced so why are they blaming the previous owner?

Purpleee

sweetsand said:

AdrianC said:

Purpleee said:

Whilst most have touched on the previous usage and the titling of the thread

OK, so we're all agreed that was a red herring, and completely irrelevant?

the crucial point is that the car died and had zero control on a dual carriageway, and the other dealer have not responded with a cogent reply of how and why this happened.

As I said back on page 1... If it's a single, transient occurrence, with no logged fault codes, and isn't recurring... how are the dealer meant to trouble-shoot it? It's simply damn near impossible.

Perhaps it was simply down to loose connections at the battery terminals? They've now been cleaned and tightened. If that was the cause, it's been fixed. But, unless there's some way of predicting how and when it'll occur, it's impossible to be certain.

Also, regarding a resolution they’re asking, I believe ultimately a safe car, which this obviously isn’t.

If it WAS a single, transient occurrence, and isn't recurring, then it's no more or less safe than any other car.
If and when it does reoccur, then it can be diagnosed...

If they don't trust it... sell it.

But if somebody buys any used car, who's to say that it hadn't had a similar single, transient, non-recurring issue previously...? Should any and every car that experiences such an issue be scrapped, to be sure?

As for "had zero control" - that's simply not accurate. EVERY car has a fully manual connection to the steering and to the brakes - they have to, as a basic part of type approval requirements. Sure, the steering and brakes will be heavier than normal. But they WILL work.

The OP asked a question and gave us an idea re what happend as the breakdown occured, There is no need to blast the OP for the other items as the question is if they can return the car seek costs. You have torn into the OP, there is really no need for that.
Thank you.

Thanks a lot, sometimes this forum can be unnecessarily hostile.

I highly doubt anyone would be willing to buy a car that has died on a previous owner, and also, in my opinion it’s unconscionable to put such a car on the road - puts not only the driver at grave risk but also other road users! My friend was extremely fortunate it happened in those circumstances, and wasn’t injured. Also let’s not undermine the emotional impact of such an occurrence happening to someone.

I digress, as I said, I will garner more information today

PS. The mention of the car’s previous usage was not a direct correlation the incident. Thanks.

Mercdriver

I wouldn't read any sincerity into the posters motives.  Read her other posts.  She is no shrinking violet.

AdrianC

Purpleee said:

sweetsand said:

You have torn into the OP, there is really no need for that.

Thanks a lot, sometimes this forum can be unnecessarily hostile.

I didn't "tear into you". I was simply attempting to clarify what we were actually talking about, by removing the confusion introduced by the previous ownership.

My apologies if you perceived it as such - it was absolutely not my intent, and re-reading the post I can't see anything to lead you to such a perception.

The other poster you quoted is in my ignore list on here, because of their incessant clueless wittering. I would advise you to also ignore them, because they will give you seriously faulty information.

AdrianC said:
But if somebody buys any used car, who's to say that it hadn't had a similar single, transient, non-recurring issue previously...? Should any and every car that experiences such an issue be scrapped, to be sure?

I highly doubt anyone would be willing to buy a car that has died on a previous owner, and also, in my opinion it’s unconscionable to put such a car on the road - puts not only the driver at grave risk but also other road users! My friend was extremely fortunate it happened in those circumstances, and wasn’t injured.

So that's a "yes, any car that has any such single, transient, non-recurring issue should be scrapped"?

Well, it's certainly one way to clear the roads and give the motor manufacturing issue a massive boost.

Also let’s not undermine the emotional impact of such an occurrence happening to someone.

The legal rights of any situation take zero account of emotional impact.
If they find the emotional impact leads them to not trust the car any more, then they should sell it forthwith.

sweetsand

Purpleee said:

sweetsand said:

AdrianC said:

Purpleee said:

Whilst most have touched on the previous usage and the titling of the thread

OK, so we're all agreed that was a red herring, and completely irrelevant?

the crucial point is that the car died and had zero control on a dual carriageway, and the other dealer have not responded with a cogent reply of how and why this happened.

As I said back on page 1... If it's a single, transient occurrence, with no logged fault codes, and isn't recurring... how are the dealer meant to trouble-shoot it? It's simply damn near impossible.

Perhaps it was simply down to loose connections at the battery terminals? They've now been cleaned and tightened. If that was the cause, it's been fixed. But, unless there's some way of predicting how and when it'll occur, it's impossible to be certain.

Also, regarding a resolution they’re asking, I believe ultimately a safe car, which this obviously isn’t.

If it WAS a single, transient occurrence, and isn't recurring, then it's no more or less safe than any other car.
If and when it does reoccur, then it can be diagnosed...

If they don't trust it... sell it.

But if somebody buys any used car, who's to say that it hadn't had a similar single, transient, non-recurring issue previously...? Should any and every car that experiences such an issue be scrapped, to be sure?

As for "had zero control" - that's simply not accurate. EVERY car has a fully manual connection to the steering and to the brakes - they have to, as a basic part of type approval requirements. Sure, the steering and brakes will be heavier than normal. But they WILL work.

The OP asked a question and gave us an idea re what happend as the breakdown occured, There is no need to blast the OP for the other items as the question is if they can return the car seek costs. You have torn into the OP, there is really no need for that.
Thank you.

Thanks a lot, sometimes this forum can be unnecessarily hostile.

I highly doubt anyone would be willing to buy a car that has died on a previous owner, and also, in my opinion it’s unconscionable to put such a car on the road - puts not only the driver at grave risk but also other road users! My friend was extremely fortunate it happened in those circumstances, and wasn’t injured. Also let’s not undermine the emotional impact of such an occurrence happening to someone.

I digress, as I said, I will garner more information today

PS. The mention of the car’s previous usage was not a direct correlation the incident. Thanks.

Thank you.
Should you have an outcome you want, that would be good but in all honesty I can't see that happening but I hope I am wrong
x

macman

Since the car appears to be still within the manufacturer's 3 year warranty, if the dealer is unable to identify the cause of the shutdown,  then I'd have taken it to another dealer and copied in the UK head office of 'Secret Supercar' on a letter of complaint. That at least creates an audit trail for when it goes out of warranty in December this year, because I doubt that they'll find any obvious cause.
If they have lost so much confidence in the vehicle, then the only real solution is to sell it.

mr_stripey

sweetsand said:

AdrianC said:

Purpleee said:

Whilst most have touched on the previous usage and the titling of the thread

OK, so we're all agreed that was a red herring, and completely irrelevant?

the crucial point is that the car died and had zero control on a dual carriageway, and the other dealer have not responded with a cogent reply of how and why this happened.

As I said back on page 1... If it's a single, transient occurrence, with no logged fault codes, and isn't recurring... how are the dealer meant to trouble-shoot it? It's simply damn near impossible.

Perhaps it was simply down to loose connections at the battery terminals? They've now been cleaned and tightened. If that was the cause, it's been fixed. But, unless there's some way of predicting how and when it'll occur, it's impossible to be certain.

Also, regarding a resolution they’re asking, I believe ultimately a safe car, which this obviously isn’t.

If it WAS a single, transient occurrence, and isn't recurring, then it's no more or less safe than any other car.
If and when it does reoccur, then it can be diagnosed...

If they don't trust it... sell it.

But if somebody buys any used car, who's to say that it hadn't had a similar single, transient, non-recurring issue previously...? Should any and every car that experiences such an issue be scrapped, to be sure?

As for "had zero control" - that's simply not accurate. EVERY car has a fully manual connection to the steering and to the brakes - they have to, as a basic part of type approval requirements. Sure, the steering and brakes will be heavier than normal. But they WILL work.

The OP asked a question and gave us an idea re what happend as the breakdown occured, There is no need to blast the OP for the other items as the question is if they can return the car seek costs. You have torn into the OP, there is really no need for that.
Thank you.

Sorry, but that's just not the case. Nobody  is not tearing into anyone here; the post is clear and useful for clarifying the position

[Deleted User]

Obviously the car has to be safe so the dealer should be able to tell you exactly what was wrong and how it was fixed.

Then you have little choice but to take their word for it, unless you want to pay someone else to check it out.

Herzlos

Purpleee said:

I highly doubt anyone would be willing to buy a car that has died on a previous owner

Why not, if the issue has been fixed?

I had a car that wouldn't start if it was warm, left me stranded a couple of times as I had to let it cool down. Replaced the crank sensor and it ran fine for years afterwards before I sold it. I appreciate that an unexplained failure that's hard to reproduce is different, but how does anyone know that any car they've bought (even brand new) hasn't had a random break down in it's history?

If your friend has lost confidence in this car, their only real option is to replace it with something else. Your friend has had it for nearly 2 years so it's a bit of a reach to claim the fault was there at time of sale, but it's still within the warranty. If the dealer thinks it was down to a bad battery connection and you don't believe them, then you'd need to take it somewhere else for a 2nd opinion.

Have they asked on an enthusiasts forum for this mystery supercar in case other owners have experienced similar and can point to a potential diagnosis/fix?