How much do you put on your electric per week

Gerry1

As previously queried, are you on the Priority Services Register and getting Warm Home Discount, Cold Weather Payment, etc ?  You should get better service and more understanding from SSE, and of course the extra funds will help.  Similarly, you haven't said whether you have an immersion heater and that it runs only on an E7 circuit.

You can't just tell SSE that you can't afford to pay your bills; if everyone did that, the energy companies would go out of business.  Instead, you need to make sure that you are getting all the benefits to which you are entitled so that you can pay your bills.

The question of this large amount of debt needs to be sorted out urgently.  Either it's genuine or it isn't, and if true then SSE will need to offer you a reasonable payment plan (such as the pre-payment meter claiming it back at £5 per week).  If SSE haven't billed you correctly then some or all of it might be written off under the back-billing rules, but don't build up your hopes on that.  If there really is no debt then you need to switch to a competitive tariff with a different company, preferably on a credit tariff unless you don't think you could manage that.

It's not clear whether you have recently booked an appointment with Citizens Advice and taken all your bills and communications along with you.  If not, that's the way to go.  They can also advise on claiming all the benefits to which you may be entitled.

macman

'I keep tell SSE I can't pay when I moved in'
So this is debt incurred at a previous property? And so the issue is not really high consumption at the present property?
I don't understand how there can be such confusion about a debt of over £2K: you must know if you have run up a debt that large or not, it must have taken several years, and you must have the billing history to check it?
Gerry1: what is the maximum debt that the PPM can be set to recover? If the OP does owe £2K, then they'll be looking to recover that within a couple of years, which would mean a recovery of £20 per week? £5 a week would take 8 years.

MWT

macman said:

Gerry1: what is the maximum debt that the PPM can be set to recover? If the OP does owe £2K, then they'll be looking to recover that within a couple of years, which would mean a recovery of £20 per week? £5 a week would take 8 years.

Ofgem puts the supplier under an obligation to agree a payment plan that 'they can afford' ...

In this case the OP needs help to sort all this out, but more than we can handle on the 'net I think.

Robin9

@mea1 with respect, I think you need someone to help you with this. Have you a family member, or good friend ?

macman

Robin9: the OP is getting help from CAB, but it's not clear if they really have a grasp on what is going on here either. 

Robin9

macman said:

Robin9: the OP is getting help from CAB, but it's not clear if they really have a grasp on what is going on here either. 

Appreciate that - but CAB couldn't help @help2020

help2020

Robin9 said:

@mea1 with respect, I think you need someone to help you with this. Have you a family member, or good friend ?

I don't have any family members 😔 . And my support come to a end . And that why when to CAB for some advice

HampshireH

Both users are the same person it would seem.

PixelPound

Years ago I lived in a flat with storage heaters, no double glazing, and was elect only. In the summer I'd top up £40pm, in the winter this would rise to £40pw. All depends on what you are using.