PayPal payment to UPS

wizzywig27

visidigi said:

wizzywig27 said:

I chose my own packaging, I had to as they sent me the label to attach to it...?
PayPal are asking for a receipt, but one was not provided - that's not my fault yet I am penalised, I provided them with the receipt THEY SENT ME!
Out of interest how do you feel I could have dealt with this differently? 
My bank can help me via way of direct debit indemnity claim - I can provide evidence that states the payment was for £12.59 therefore its an error in the direct debit amount, although I appreciate this just means I will end up owing PayScam.

Firstly. Stop getting irritated when being asked info, won't help us or you.
You provided the dimensions and applied it to the packaging. Its highly likely UPS have used the laser scanners and determined either the size or the weight was under declared. Which has adjusted the cost accordingly. I would be asking UPS to provide a receipt for the charge and until they do hold fire (its only been 5 days since the charge). UPS are who you contracted a service from which you paid for PayPal facilitated the payment, not the service.

DD indemnity may not apply, the service you bought provided an authorisation for further charges if the quoted service elements were mis-quoted.

Go to UPS, ask them for proof/reason for the uplift in charge.

The capital letters were aimed at PayPal not the poster. I am actually quite calm about this, although I appreciate the internet does not convey peoples tones etc. I have gone to UPS, but they are open from 9am until midday only. I have emailed them three times asking for information but as of yet they have not responded.

Sandtree said:

Then it is odd that you say the values changed as when I go through their site what shows is exactly the numbers I put in, they don't adjust them. Did the adjustments all result in the numbers going up?

I personally would have clarified with the merchant why the amount charged had changed first, if possible, as then you have a clearer idea of a) if what they did is reasonable or not and b) if you are arguing about the basics of they charged the wrong amount or just the question of their right to change the amount without your consent... just enables you to construct a more targeted complaint.

As you say, if your bank does a DD indemnity claim then the value is taken from your PayPal account... if you hold a balance with them it just basically means you've made a withdraw and if you have a zero balance your account goes into arrears and everything gets locked up until you clear it. PayPal adds complication to consumer rights etc but its a necessary evil in some circumstances as it can be the only/most efficient way to pay certain people/companies.

Thank you. I will wait and see what UPS say, but as mentioned above they only take phone calls for three hours a day, and when I did speak to them on Monday I was just told to email them.

bris said:

It's £1.80, is losing your paypal account worth £1.80 to you? Some battles are just not worth fighting.

No, but what if they decided to hit me with an extra £100? At what point is this not right, that the customer just does what they are told and pay up like a good little boy? Its not the amount, its the principal.

Aylesbury_Duck

wizzywig27 said:

No, but what if they decided to hit me with an extra £100? At what point is this not right, that the customer just does what they are told and pay up like a good little boy? Its not the amount, its the principal.

£2 I reckon.

As for principles, just be careful.  The forum is littered with people who have claimed a moral victory that's left them much worse off.

wizzywig27

Aylesbury_Duck said:

wizzywig27 said:

No, but what if they decided to hit me with an extra £100? At what point is this not right, that the customer just does what they are told and pay up like a good little boy? Its not the amount, its the principal.

£2 I reckon.

As for principles, just be careful.  The forum is littered with people who have claimed a moral victory that's left them much worse off.

Haha, well at least you knew what I meant.

I wont be using UPS again that's for certain 

[Deleted User]

Why can't you just login to your UPS account and look at the shipping label/invoice there? I use UPS directly and I can do that easily. 

wizzywig27

camelot1971 said:

Why can't you just login to your UPS account and look at the shipping label/invoice there? I use UPS directly and I can do that easily. 

I don't think I have an account, I certainly didn't sign up for one

wizzywig27

wizzywig27 said:

camelot1971 said:

Why can't you just login to your UPS account and look at the shipping label/invoice there? I use UPS directly and I can do that easily. 

I don't think I have an account, I certainly didn't sign up for one

Scratch that, it appears I DO have an account, although nothing in there at all

born_again

wizzywig27 said:

 If I claw the money back (direct debit indemnity) then I will end up owing PayPal, but ultimately if a bill lands on my door and I don't know why its the amount it is, I don't just pay it. Its a catch 22 and they have me over a barrel with neither company willing to help

Just to be clear, there is no DD indemnity. As PP have billed you the correct amount as far as they are concerned. 

wizzywig27

born_again said:

wizzywig27 said:

 If I claw the money back (direct debit indemnity) then I will end up owing PayPal, but ultimately if a bill lands on my door and I don't know why its the amount it is, I don't just pay it. Its a catch 22 and they have me over a barrel with neither company willing to help

Just to be clear, there is no DD indemnity. As PP have billed you the correct amount as far as they are concerned. 

There is, as I have a receipt from PayPal which details the original amount. Either way its kind of sorted now. Seems like their website is buggy, their systems scanned the parcel as one of the dimensions being 1cm longer. There is two versions of their website, one charges by weight and dimensions, and the other (what I used) uses cubic cm volume as a range (and weight can be anything up to 70kgs). Even with the additional cm it works out as follows:

Measurements submitted were 66x44x18cms which is 52,272cm3, apparently the item was measured at 67x44x18cm which is 53,064cm3 - both these values fall within the large package range of 50,001cm3 to 75,000cm3, which was suggested by the website (and chosen by me) when creating the label.

He offered me the £1.80 back into my bank but would be an international transfer so I just advised I didn't want this, especially now I had received some sort of explanation - even though it would seem the error was theirs.