Amazon change delivery options after placing the order?

forgotmyname

Bought several items from Amazon, several are directly from Amazon and some are from Marketplace sellers
but (Fulfilled by Amazon).

Waited until i could have them all delivered on the same day but now found out that we maybe out on that day.
Searched Amazon and found a Change Your Order page but it does not relate to the actual contents of the
page linked to. 

Goto Orders and click Change next to the items. None of my items have change next to them. It does mention that
Marketplace sellers cannot change the delivery address, its just the delivery day i wish to change, unless I can
direct them to a locker?

Thanks.

soolin

I don't think you can change delivery details on marketplace orders . 

BelMalinois

Correct, you cannot change the delivery date or address for a marketplace seller order. Also, they will be unlikely to offer you a particular day as they will use a variety of couriers who don't offer a guaranteed day unless you're buying something like a bed. You can though send them a message to make a request and all sellers are required to reply within 24 hours.

BelMalinois

Are the marketplace orders all fulfilled by Amazon rather than fulfilled by merchant? Some sellers offer prime but fulfil the orders themselves.

forgotmyname

No change options on any of the items though, even the Amazon items?
And yes Fulfilled by Amazon for the other items, so delivery should be the same time.

Unless they are moving to the old City Link methods of delivery. They delivered a TV and box 1 of the stand and later that
afternoon another driver turns up saying sorry he should have 3 packages but only has one which is box 2 of the stand.
He thought I was joking that another City Link driver had delivered the other items earlier that same day.

Thanks

RFW

Send the seller a message, if they haven't already sent it they may hold off or offer a solution. As stated above it will depend how they're sending it.

soolin

RFW said:

Send the seller a message, if they haven't already sent it they may hold off or offer a solution. As stated above it will depend how they're sending it.

Do sellers on Amazon have to send it to the address given initially to have seller protection like on ebay or is Amazon more flexible? 

RFW

soolin said:

RFW said:

Send the seller a message, if they haven't already sent it they may hold off or offer a solution. As stated above it will depend how they're sending it.

Do sellers on Amazon have to send it to the address given initially to have seller protection like on ebay or is Amazon more flexible? 

It's much the same. It's probably a bit easier for the customer to change the address within Amazon before an order is sent if they use the wrong address first. There's also no chance of seeing two different addresses as you sometimes can with Ebay/Paypal.
It has happened to me a few times, most of the stuff I send from here is low value so it's usually easier to just do as the customer asks rather than tell them to change the address themselves.

forgotmyname

Seller wont be sending it though its coming through Amazon. Maybe i can choose something when its scheduled
on the day of the delivery?

I know i had a parcel delivered to a box before, cannot remember if i chose that when ordering or changed it?

Thanks

forgotmyname

As expected the Amazon items now have a Tracking / Reschedule option.

But the Fulfilled by Amazon item just shows a separate Tracking button where it says Change Order which takes
me back to the Order homepage?  And a Cancel order option.

Looks like I will be crossing my fingers they come as one order or before we need to go out.  Can a
Fulfilled by Amazon order be sent direct from the actual seller?  "Liquid Resins" that Amazon may have
strict conditions about stocking/posting.

EDIT:  Curious how flammable it is..  errrrrr         "liquid is not flammable once it is on fire"
Which means???

noitsnotme

If it’s ‘Fulfilled By Amazon’ then it’s coming from an Amazon warehouse, sent by Amazon.

It might not be possible for them all to come as one order if they are coming from different warehouses.  There are multiple Amazon warehouses all over the UK.

It is possible for a Prime item to be sent direct by the seller if they are signed up to ‘Seller Fulfilled Prime’, but in this case it will not show as ‘Fulfilled By Amazon’.