ABTA Members Ignoring their Refund Reccomendations

Butts

LastMinute.com are ABTA members so are all their customers seeking refunds worries over ?

bagand96

Butts said:

LastMinute.com are ABTA members so are all their customers seeking refunds worries over ?

Well the next problem is the financial stability of the travel industry at large.

Thrugelmir

bagand96 said:

Butts said:

LastMinute.com are ABTA members so are all their customers seeking refunds worries over ?

Well the next problem is the financial stability of the travel industry at large.

Easiest solution from a company perspective is to go bust. Then rise like a phoenix from the ashes. 

bagand96

Thrugelmir said:

bagand96 said:

Butts said:

LastMinute.com are ABTA members so are all their customers seeking refunds worries over ?

Well the next problem is the financial stability of the travel industry at large.

Easiest solution from a company perspective is to go bust. Then rise like a phoenix from the ashes. 

As a non-ABTA member! 

I'm not defending the actions of shabby agents. But there are two sides to every story, consumers are happy to book at any old website because it's cheap but then want 5* service the second things go wrong. Company directors have a legal obligation to operate their companies in a manner that is solvent. I suspect many are very much balancing that obligation with the other obligations (ABTA/PALTR/CAA etc) right now. 

Thrugelmir

bagand96 said:

Thrugelmir said:

bagand96 said:

Butts said:

LastMinute.com are ABTA members so are all their customers seeking refunds worries over ?

Well the next problem is the financial stability of the travel industry at large.

Easiest solution from a company perspective is to go bust. Then rise like a phoenix from the ashes. 

As a non-ABTA member! 

I'm not defending the actions of shabby agents. But there are two sides to every story, consumers are happy to book at any old website because it's cheap but then want 5* service the second things go wrong. Company directors have a legal obligation to operate their companies in a manner that is solvent. I suspect many are very much balancing that obligation with the other obligations (ABTA/PALTR/CAA etc) right now. 

With an event that none could have foreseen. Like throwing a pebble into the middle of a pond. The ripples are going to travel in all directions. Exposing the financial weakest.

Nor is anyone to actually blame. Sometimes in life things just happen. 

bagand96

Thrugelmir said:

bagand96 said:

Thrugelmir said:

bagand96 said:

Butts said:

LastMinute.com are ABTA members so are all their customers seeking refunds worries over ?

Well the next problem is the financial stability of the travel industry at large.

Easiest solution from a company perspective is to go bust. Then rise like a phoenix from the ashes. 

As a non-ABTA member! 

I'm not defending the actions of shabby agents. But there are two sides to every story, consumers are happy to book at any old website because it's cheap but then want 5* service the second things go wrong. Company directors have a legal obligation to operate their companies in a manner that is solvent. I suspect many are very much balancing that obligation with the other obligations (ABTA/PALTR/CAA etc) right now. 

With an event that none could have foreseen. Like throwing a pebble into the middle of a pond. The ripples are going to travel in all directions. Exposing the financial weakest.

Nor is anyone to actually blame. Sometimes in life things just happen. 

The UK and Europe has some of the best consumer protections in the world. To some extent that's led to a false sense of security.    Consumers just blindly buying things without thought and then when something like this happens the attitude is "This isn't my fault, so someone must be responsible for refunding me and they must do it immediately". Not always that simple.