Warranty not being honoured

balf118118

I purchased a Husqvarna (Sweden) grass strimmer from an authorised online dealer by debit card in October 2019 which came with a 2 year warranty. After it broke down in June 2020, I took it to another authorised dealer for repair.  After testing it was deemed that the strimmer had 'been tampered with' according to Husqvarna and so the £62 repair was not covered.  I took the strimmer home but it only worked for 10 minutes before it failed again, so I returned it again the following day.  It has now been discovered that the piston is damaged and is now uneconomical to repair and Husqvarna are not going to pay out.  The dealer has told me to contact the original seller for any other help as they have done all they can, what can I do now, if anything to get my money back?

visidigi

Contact the original seller who your contract is with?

Sandtree

Who did you buy it from and where are they based?

If the fact its been "tampered with" is on formal record it may not help your case

JJ_Egan

As above tampered with invalidates warranty and the same may be a problem  for Consumer Rights .

This 2 year warranty what did it cover ?? Not many warranty give a refund .

balf118118

Sandtree said:

Who did you buy it from and where are they based?

If the fact its been "tampered with" is on formal record it may not help your case

Bought it online from Tools today.co.uk  based in Dudley West Midlands, also known as Bob Richardson Tools, but no idea how they came to that conclusion .

balf118118

JJ_Egan said:

As above tampered with invalidates warranty and the same may be a problem  for Consumer Rights .

This 2 year warranty what did it cover ?? Not many warranty give a refund .

1 Year Warranty All Husqvarna branded products except those listed in the 3 Month section below or registered and applicable for the extended 2 year warranty or 3 year warranty. *

2 Year Warranty All Husqvarna Automower® carry a two year warranty, registration is still required

Option for 2 Year Warranty:
All ‘Husqvarna’ branded products will benefit from an enhanced warranty of twenty four (24) months from the date of purchase, subject to the following conditions:
The dealer must register the purchase of the product with Husqvarna Outdoor Products using the on line warranty registration facility.
The product must have a proven service history in accordance with the product operator manual.
*The product must have been operated within the manufacturer’s recommendation for use: ie Homeowner product for home use. Landowner product for estate, farm and semi-professional use. Professional for all professional ground care and forest applications, use outside these recommendations will only be covered by 6 Months warranty. Husqvarna UK Ltd may also complement the timescale with a maximum hours of use. This could be the case for some commercial “professional” use products.

mattyprice4004

How exactly did they say it'd been tampered with? 

balf118118

mattyprice4004 said:

How exactly did they say it'd been tampered with? 

After tests they said result were outside permitted levels, which could only have been altered manually, suggesting I had made alterations to it.

Spank

balf118118 said:

mattyprice4004 said:

How exactly did they say it'd been tampered with? 

After tests they said result were outside permitted levels, which could only have been altered manually, suggesting I had made alterations to it.

Nope, still not idea.
Do you mean the engine had been tuned?

JJ_Egan

Still does not say what warranty actually covers .

balf118118

Spank said:

balf118118 said:

mattyprice4004 said:

How exactly did they say it'd been tampered with? 

After tests they said result were outside permitted levels, which could only have been altered manually, suggesting I had made alterations to it.

Nope, still not idea.
Do you mean the engine had been tuned?

That's the impression I got, yes. That the thought the engine had been adjusted manually, because if no adjustments had been made it wouldn't have failed their tests

Spank said:

balf118118 said:

mattyprice4004 said:

How exactly did they say it'd been tampered with? 

After tests they said result were outside permitted levels, which could only have been altered manually, suggesting I had made alterations to it.

Nope, still not idea.
Do you mean the engine had been tuned?