Sky broad and tv phone renewal

rogerackland

Hi, our Sky contract is due to end after September and it's going up by £18. I've tried calling and haggling with them but they won't budge on price. I said I can go elsewhere for less and get wifi booster with BT but they don't seem worried at all. As it is, the wifi signal is poor anywhere apart from where the router is, so I'm not keen on them suggesting going to a faster package. Any ideas on how to get them to lower the price? Do I just go through to the cancellations number? Thanks 

Neil_Jones

rogerackland said:

Hi, our Sky contract is due to end after September and it's going up by £18. I've tried calling and haggling with them but they won't budge on price. I said I can go elsewhere for less and get wifi booster with BT but they don't seem worried at all. As it is, the wifi signal is poor anywhere apart from where the router is, so I'm not keen on them suggesting going to a faster package. Any ideas on how to get them to lower the price? Do I just go through to the cancellations number? Thanks 

Your changing provider doesn't affect the internal wifi speed, ie that between the phone/laptop/tablet/other device and the router itself.  Wifi boosters are not guaranteed if there's an impenetrable substance in the way.

There is no automatic right to a lower price, so if Sky won't budge on price you'll have to up sticks and move provider, to take advantage of a better deal (this is how you save money in this sector, because loyalty usually doesn't mean anything).

rogerackland

Hi thanks for your reply. I know moving to another provider doesn't guarantee wifi signal but I was hoping they'd move on the price some. I'll have to try cancelling and see if I get anything as others have said they did. Otherwise it does mean moving as you said. The only loyalty they're interested on is those who stay and pay.

JJ_Egan

You need a better wifi router.

giraffe69

You can buy a mesh system to improve wifi coverage around the house. They are reputed to be effective. What is the problem moving to a different provider (assuming we are talking about internet and not TV)?  As said above loyalty usually does not pay.

matelodave

TBH the only way I've manged to get better deals is by actually telling them that I'm cancelling and being prepared and will to do so.
I got an excellent deal from SKY earlier this year - reduced from £26 to £17 on their signature package and with a SkyQ box and new dish. There wasn't much haggling. Same with BT, got nearly £20 knocked off my broadband (we are on FTTP so it's not ever so easy to haggle but I did have an alternative lined up just in case BT refused to budge)

Research your alternatives first and be prepared to move

DJSINGH

matelodave said:

TBH the only way I've manged to get better deals is by actually telling them that I'm cancelling and being prepared and will to do so.
I got an excellent deal from SKY earlier this year - reduced from £26 to £17 on their signature package and with a SkyQ box and new dish. There wasn't much haggling. Same with BT, got nearly £20 knocked off my broadband (we are on FTTP so it's not ever so easy to haggle but I did have an alternative lined up just in case BT refused to budge)

Research your alternatives first and be prepared to move

Are you able to share what package and price you got with FTTP?

matelodave

When we got FTTP, BT were doing a special deal and £100 payment card - it was for 76mbit's plus landline+everytime calls it cost me around £48 with the deal discount, however when the deal finished it went up to £69 so I started looking around.

The best I could get was with Zen which was around £40 but no landline or phone calls.  Theres dosen't seem to be a process in place for changing FTTP suppliers. Zen reckoned that I'd have to cancel with BT and the apply for Zen to try and get it re-instated which didn't seem like ever such a good idea. However a short chat with BT got my existing deal down to £50 which still isn't everso cheap but SKY and TalkTalk weren't in the market for FTTP and the other FTTP suppliers like A&A etc were just as expensive.
Hopefully by the time this contract finishes there'll be a few more players in the market and hopefully a process in place to swap FTTP suppliers

BTW the reason we've got FTTP is because the ADSL could only manage around 1.8mbits by the time it had struggled out of the cabinet 3 miles away. 4G coverage is pretty dire where I live so that wasn't really much of an option either. Several people had been using point-point wifi (bounced from the village church four miles away and relayed by a subscriber out in the fens) and one even had satellite but they've all swapped over to FTTP since it became available because it's cheaper, faster and there are no data limits. Apparently I can now get up to 960mbit/s if I want it but 76 is fast enough for our needs.(the original options were 36, 76, 150 or 300mbit/s

Craven98

If you have a sky HD box does this mean you get all channels in HD. Just been speaking to BT about the sport £4 increase and although I can get my whole package broadband and sport cheaper than I am paying now, they are saying I have to pay £6.50  extra for sport HD via my sky box, they confirm I am not paying it now so made me wonder if this was something to do with the sky box as BT sport is in HD.

JJ_Egan

BT Sport  is SD  and HD and UHD channels  on a BT Sport box and SD / HD  apps .

BT Sport HD is extra with BT .