Cynergy Bank - Transfer In Existing ISA

savingforretiremet

I have just tried to open an instant access Cynergy ISA and transfer in an existing ISA which is with Al Rayan bank.  Al Rayan isn’t listed on the drop down menu when you are asked to select your existing ISA. I called Cynergy and was told they only accept transfers from banks which are listed in the drop down menu, so they won’t accept a transfer from Al Rayan. Has anyone else encountered this sort of limitation when trying to transfer an existing ISA to Cynergy?

soulsaver

On their savings web page: "Our Online ISA can only accept transfers-in from ISA providers who are members of BACS and can support the BACS Cash ISA transfer process."
Maybe AR don't?