LAPTOP GUARANTEE WITH JOHN LEWIS

Spank

Have you backed up all your data? If not do it now.

bris

palmerjon said:

bris said:

John Lewis have the right to have the product tested and repaired at their own choice of repair centre. Apple are not involved here, it has nothing to do with them, only you got them involved so don't fixate on the Apple product only being able to be repaired by them.

The longer you argue with them the longer it will take. They have at least 30 days before you can go down the essential route, even then a laptop is not essential for schoolwork as a pencil and paper can do just fine in that regard.

Lets get this straight.

You want straight then here it is, John Lewis hold the aces here, they decide the remedy and how it plays out not you, straight enough for you?

mattyprice4004

palmerjon said:

The_Rainmaker said:

palmerjon said:

I seem to remember reading that if sending away for repair would cause significant inconvenience it might be worth asking for money off to cover the cost of replacing battery ( under Consumer Rights Law). Does anyone have any knowledge of this?

Why is it inconvenient to send back to JL?  The children are not in school, send it now and it will be back in time..

Can’t comment on other children but my granddaughter is at senior school and her work is continuing during school holidays. Something she particularly wants to do. I have been quoted AT LEAST 28 days by John Lewis and this is inconvenient.

That's just how it is - repairs take time, and sometimes it's inconvenient. 

If it's a huge bother, buy a cheap 2nd hand laptop to tie her over while it's away.

cymruchris

I have a laptop for sale if you need one

If you want to use their warranty coverage you'll have to follow their conditions. If you want it done by tomorrow afternoon, you'll have to find someone local that changes batteries and pay for it. You can always put in a non-genuine battery repaired by a non-authorised repairer - it'll probably be relatively cheap - but will come with risks. You have to balance up all the options and follow the best path for you. Personally I'd be letting John Lewis have the laptop back asap - as faffing about asking questions on forums for more than a day is eating into the repair time. Get it sent, get it sorted. 

Aylesbury_Duck

Spank said:

palmerjon said:

The_Rainmaker said:

palmerjon said:

I seem to remember reading that if sending away for repair would cause significant inconvenience it might be worth asking for money off to cover the cost of replacing battery ( under Consumer Rights Law). Does anyone have any knowledge of this?

Why is it inconvenient to send back to JL?  The children are not in school, send it now and it will be back in time..

I have been quoted AT LEAST 28 days by John Lewis and this is inconvenient.

That's not what you said in the op

 "I explained the situation and again was told that laptop could be picked up and sent to Scotland to be looked which could take up to 28 days"

I hope this is not one of those threads where the poster gradually shifts the circumstances until they get the answer they wanted in the first place...

Aylesbury_Duck

bris said:

palmerjon said:

bris said:

John Lewis have the right to have the product tested and repaired at their own choice of repair centre. Apple are not involved here, it has nothing to do with them, only you got them involved so don't fixate on the Apple product only being able to be repaired by them.

The longer you argue with them the longer it will take. They have at least 30 days before you can go down the essential route, even then a laptop is not essential for schoolwork as a pencil and paper can do just fine in that regard.

Lets get this straight.

You want straight then here it is, John Lewis hold the aces here, they decide the remedy and how it plays out not you, straight enough for you?

Bang on, and what I said in the second reply on the thread, but it's not the answer the OP wanted so we're now on page three.

sheramber

 Mine was bought from Apple but point is whether John Lewis  or Apple deal with it, the laptop has to be sent away.

Takmon

palmerjon said:

bris said:

John Lewis have the right to have the product tested and repaired at their own choice of repair centre. Apple are not involved here, it has nothing to do with them, only you got them involved so don't fixate on the Apple product only being able to be repaired by them.

The longer you argue with them the longer it will take. They have at least 30 days before you can go down the essential route, even then a laptop is not essential for schoolwork as a pencil and paper can do just fine in that regard.

Lets get this straight. Normally batteries are not covered under the guarantee as they are classed as consumables. If the battery needs replacing then I know I will have to cover the cost. At the first contact with John Lewis regarding this it seemed pointless sending it all the way to Scotland for a diagnosis and then to be told that the battery replacement was down to me. With their agreement I suggested having Apple to assess the laptop as they were local and if necessary I would have the work done at my expense (this had to be done by an authorised Apple technician ). The diagnosis of a failed battery was not expected. It is not a case of being fixated on Apple only being able to fix laptop. From my point of view I would like to go down the easiest route. During lockdown and even now, my granddaughter needed to access lessons with her teachers over the internet. She is quite diligent about keeping up to date with her work and does not want to get behind. Yes a good old pencil and paper might work but a bit of a job to access and carry out her online work with them! With the present Covid situation, which I am sure you are aware of, resources for carrying out work through John Lewis are taking longer than usual. It takes at least 14 days to get a reply to an email. Hours on the phone to speak to someone, so forgive me for trying to make things easier for not only me but John Lewis too. I am certainly not arguing with them about this but trying to negotiate a reasonable outcome. 

I don't see why a failed battery was not expected when it turns off when you try and run it on the battery... but you said that you would cover the cost of a replacement battery, it now needs a replacement battery so why are you just not covering the cost of this?

DCFC79

bris said:

palmerjon said:

bris said:

John Lewis have the right to have the product tested and repaired at their own choice of repair centre. Apple are not involved here, it has nothing to do with them, only you got them involved so don't fixate on the Apple product only being able to be repaired by them.

The longer you argue with them the longer it will take. They have at least 30 days before you can go down the essential route, even then a laptop is not essential for schoolwork as a pencil and paper can do just fine in that regard.

Lets get this straight.

You want straight then here it is, John Lewis hold the aces here, they decide the remedy and how it plays out not you, straight enough for you?

Good advice here OP, in fact it was also posted on page 1, what is wrong with the answers given ?

palmerjon

I have been meaning to post update.  Really glad to say that John Lewis agreed for the battery replacement to be carried out at the Apple Store. Took it there on the Tuesday, work was done in-store and it was ready the next day. Excellent turn around. Also John Lewis reimbursed me in full which was very much appreciated. It goes without saying that it is always worth negotiating as not everything is set in stone.