LAPTOP GUARANTEE WITH JOHN LEWIS

missile

You could buy a portable power pack for circa £25.

palmerjon

Carrot007 said:

palmerjon said:

I seem to remember reading that if sending away for repair would cause significant inconvenience it might be worth asking for money off to cover the cost of replacing battery ( under Consumer Rights Law). Does anyone have any knowledge of this?

There is no argument that a laptop is essential for non commercial use.  Yes it maybe to you (or GD), but not in law.

My advice. Never buy apple again. They have gone down the let's continue to be expensive but provide worse stuff that is disposable. At 2 years old they want you to bin it and buy a worse more expensive version. They were good around 10/15 years ago. Not anymore. Just a status symble for the clueless. Can school work even be carried out on them? A £50 temporary laptop will do the job whilke it is being replaced. And if something is essential never expect other people(companies) to provide a backup. Have one. (I have a stack of random laptops which while not great will get the job done if needed, and at least not being apople you can get a battery (if you feel that important|) for £20/£30 on amazon (yes clones and usually not to the spec they claim, but work well).

It may not be the law, but during lockdown the laptop was extremely essential to my granddaughter (online lessons etc.). This post isn’t about your feelings about Apple products and flippant remarks. Most of the comments have been helpful and appreciated but a couple not so. Probably best to stay clear if your intentions are to be negative.

JJ_Egan

<. Most of the comments have been helpful and appreciated but a couple not so. Probably best to stay clear if your intentions are to be negative.>

Its a forum open to any comments even negative ones .

palmerjon

JJ_Egan said:

<. Most of the comments have been helpful and appreciated but a couple not so. Probably best to stay clear if your intentions are to be negative.>

Its a forum open to any comments even negative ones .

My thread was about a John Lewis guarantee and not about the quality of Apple products. Posting that they are a status symbol for the clueless (really?) and whether school work can even be done on them is not helpful. Comments had no relation to advice sought.

bris

John Lewis have the right to have the product tested and repaired at their own choice of repair centre. Apple are not involved here, it has nothing to do with them, only you got them involved so don't fixate on the Apple product only being able to be repaired by them.

The longer you argue with them the longer it will take. They have at least 30 days before you can go down the essential route, even then a laptop is not essential for schoolwork as a pencil and paper can do just fine in that regard.

The_Rainmaker

palmerjon said:

I seem to remember reading that if sending away for repair would cause significant inconvenience it might be worth asking for money off to cover the cost of replacing battery ( under Consumer Rights Law). Does anyone have any knowledge of this?

Why is it inconvenient to send back to JL?  The children are not in school, send it now and it will be back in time..

Spank

It could also be back in a week, 28 days is the maximum.

palmerjon

bris said:

John Lewis have the right to have the product tested and repaired at their own choice of repair centre. Apple are not involved here, it has nothing to do with them, only you got them involved so don't fixate on the Apple product only being able to be repaired by them.

The longer you argue with them the longer it will take. They have at least 30 days before you can go down the essential route, even then a laptop is not essential for schoolwork as a pencil and paper can do just fine in that regard.

Lets get this straight. Normally batteries are not covered under the guarantee as they are classed as consumables. If the battery needs replacing then I know I will have to cover the cost. At the first contact with John Lewis regarding this it seemed pointless sending it all the way to Scotland for a diagnosis and then to be told that the battery replacement was down to me. With their agreement I suggested having Apple to assess the laptop as they were local and if necessary I would have the work done at my expense (this had to be done by an authorised Apple technician ). The diagnosis of a failed battery was not expected. It is not a case of being fixated on Apple only being able to fix laptop. From my point of view I would like to go down the easiest route. During lockdown and even now, my granddaughter needed to access lessons with her teachers over the internet. She is quite diligent about keeping up to date with her work and does not want to get behind. Yes a good old pencil and paper might work but a bit of a job to access and carry out her online work with them! With the present Covid situation, which I am sure you are aware of, resources for carrying out work through John Lewis are taking longer than usual. It takes at least 14 days to get a reply to an email. Hours on the phone to speak to someone, so forgive me for trying to make things easier for not only me but John Lewis too. I am certainly not arguing with them about this but trying to negotiate a reasonable outcome. 

palmerjon

The_Rainmaker said:

palmerjon said:

I seem to remember reading that if sending away for repair would cause significant inconvenience it might be worth asking for money off to cover the cost of replacing battery ( under Consumer Rights Law). Does anyone have any knowledge of this?

Why is it inconvenient to send back to JL?  The children are not in school, send it now and it will be back in time..

Can’t comment on other children but my granddaughter is at senior school and her work is continuing during school holidays. Something she particularly wants to do. I have been quoted AT LEAST 28 days by John Lewis and this is inconvenient.

Spank

palmerjon said:

The_Rainmaker said:

palmerjon said:

I seem to remember reading that if sending away for repair would cause significant inconvenience it might be worth asking for money off to cover the cost of replacing battery ( under Consumer Rights Law). Does anyone have any knowledge of this?

Why is it inconvenient to send back to JL?  The children are not in school, send it now and it will be back in time..

I have been quoted AT LEAST 28 days by John Lewis and this is inconvenient.

That's not what you said in the op

 "I explained the situation and again was told that laptop could be picked up and sent to Scotland to be looked which could take up to 28 days"