Metro closed my account with 7 days notice

Thrugelmir

Sompong said:

Metro bank contacted us today by email, here's what they wrote:

Good Evening,

I hope all is well with the house move! 

I am responding to your letter you sent to our head office last week.

 

Firstly I would like to apologise for the timescale you were given. I will be looking into why you received the letter 8 days after the letter was dated.

 

You stated in your letter that you would like to give the bank the opportunity to correct this mistake. In order to help, could you provide more clarity on this please?

 

I am out of the office for a few days now, but please feel free to speak with my colleague Lily who I believe you have also met before. Alternatively we can speak on my return next Tuesday.

The bank has made it's decision. As far they are concerned not a mistake. Banks are under no obligation to do with business with anyone they don't want to. 

Sompong

Thrugelmir said:

Sompong said:

Metro bank contacted us today by email, here's what they wrote:

Good Evening,

I hope all is well with the house move! 

I am responding to your letter you sent to our head office last week.

 

Firstly I would like to apologise for the timescale you were given. I will be looking into why you received the letter 8 days after the letter was dated.

 

You stated in your letter that you would like to give the bank the opportunity to correct this mistake. In order to help, could you provide more clarity on this please?

 

I am out of the office for a few days now, but please feel free to speak with my colleague Lily who I believe you have also met before. Alternatively we can speak on my return next Tuesday.

The bank has made it's decision. As far they are concerned not a mistake. Banks are under no obligation to do with business with anyone they don't want to. 

Well they are also obliged to follow certain guidlines or can and do face fines for unfair practice, METRO clearly broke these guidlines.

jonesMUFCforever

Sompong said:

Thrugelmir said:

Sompong said:

Metro bank contacted us today by email, here's what they wrote:

Good Evening,

I hope all is well with the house move! 

I am responding to your letter you sent to our head office last week.

 

Firstly I would like to apologise for the timescale you were given. I will be looking into why you received the letter 8 days after the letter was dated.

 

You stated in your letter that you would like to give the bank the opportunity to correct this mistake. In order to help, could you provide more clarity on this please?

 

I am out of the office for a few days now, but please feel free to speak with my colleague Lily who I believe you have also met before. Alternatively we can speak on my return next Tuesday.

The bank has made it's decision. As far they are concerned not a mistake. Banks are under no obligation to do with business with anyone they don't want to. 

Well they are also obliged to follow certain guidlines or can and do face fines for unfair practice, METRO clearly broke these guidlines.

What guidelines have they broken?

John_

Sompong said:

badmemory said:

What seems to have been overlooked here is that the restaurant owner has been saving himself the horrendous charges banks make to accept cash from businesses.  It is all very well to say they should be paid by BACS but that is going to cost the employer a lot of money & this is supposed to be a money saving site!

Indeed, banks desire to end the use of cash is mainly profit driven. Our employer receives a lot of cash through the till and paying mainly part time workers cash makes good business sense.

No, it’s mainly driven by the massive penalties that will be given if they fail to spot money laundering. The fines are in billions, and what you are doing looks, to a bank, to be very similar to what money launderers do.
They (rightly) prefer not to have people as customers that put them at too high a risk.