Moving house with Sky while still in contract

Tigger2018

Hi

I currently have Sky FTTC with no TV and only basic phone line. I get about 35Mb download speed.

I am moving house and the speed availability checker tells me that the new house can't have FTTC so it will have to be ADSL with a speed of around 10Mb.

My question is, if Sky tell me they can't provide the same broadband connection at my new house that I have at my current address can I cancel without penalty and get Virgin instead?

Thanks

bill888

Best to speak to Sky but see 10(c)(iii) which refers to 4(b)(ii) in Terms & Conditions which may be helpful to avoid 'broadband' early termination charges.

https://www.sky.com/shop/__PDF/Sky_Broadband_Talk_UK.pdf

Although Sky fibre may not be available at your new address, Sky line rental & telephone service is available.....

ie. no termination charges for broadband, but there may be charges for the phone.

JJ_Egan

Your contract is to supply services at the current address not any address .Not able to supply in another location is not a get out .

Valid contract  how much to pay off remaining months versus any deals for any ISP at new home .

Tigger2018

If the box is full they cannot supply services.

JJ_Egan

Basics are that your existing contract is valid at your current address .You do not have a contract for any other place ,you pay the balance of this contract off if leaving .

Sky can offer you a deal that does not need you to pay off your current contract .

Its your choice to cancel current contract and pay it off .

Chino

JJ_Egan said:

Basics are that your existing contract is valid at your current address .You do not have a contract for any other place ,you pay the balance of this contract off if leaving .

As bill888 has already pointed out - and has been mentioned in other threads - not with Sky broadband if clause 10(c)(iii) applies.

JJ_Egan

But i do not see that as valid as Sky can supply a service .

Tigger2018

JJ_Egan said:

But i do not see that as valid as Sky can supply a service .

They can't. The box is at capacity

JJ_Egan

You said they can supply ADSL .

Ask Sky if you can cancel .

Have you checked if VM is present .

Tigger2018

JJ_Egan said:

You said they can supply ADSL .

Ask Sky if you can cancel .

Have you checked if VM is present .

Yes for 10Mb.....
I wanted to do research first hence asking on here
Next door has VM