Morrison's Error or Theft?

PAWTH

keithdc said:

If your emails are anything like your posts to this forum, I suspect they are still trying to read and understand them! 

Communication that is specific and concise will generally create the best results.

Thank you, I am dyslexic, I hope that was taken into consideration before your rudeness.

Aylesbury_Duck

PAWTH said:

keithdc said:

If your emails are anything like your posts to this forum, I suspect they are still trying to read and understand them! 

Communication that is specific and concise will generally create the best results.

Thank you, I am dyslexic, I hope that was taken into consideration before your rudeness.

Well of course it wasn't, because you didn't say so.  That doesn't change the fact that the people receiving your complaint would still find it very difficult to discern exactly what happened and what you want to achieve.  And anyway, it's not the structure, vocabulary sequencing or spelling that's the issue, it's the rambling hyperbole that completely detracts from the actual point.

keithdc

Aylesbury_Duck said:

PAWTH said:

keithdc said:

If your emails are anything like your posts to this forum, I suspect they are still trying to read and understand them! 

Communication that is specific and concise will generally create the best results.

Thank you, I am dyslexic, I hope that was taken into consideration before your rudeness.

Well of course it wasn't, because you didn't say so.  That doesn't change the fact that the people receiving your complaint would still find it very difficult to discern exactly what happened and what you want to achieve.  And anyway, it's not the structure, vocabulary sequencing or spelling that's the issue, it's the rambling hyperbole that completely detracts from the actual point.

As @Aylesbury_Duck said, the issues I highlighted are not linked to dyslexia.

The_Rainmaker

PAWTH said:

Thank you, I am dyslexic, I hope that was taken into consideration before your rudeness.

I'm a Protestant, Rangers supporting Jock who supports the Union and I don't get any favours on here, why do you think your special??

Grumpy_chap

I don't think I can help with the root cause issue here, but...

PAWTH said:

If I had walked out of their shop without paying for my breaded fish, a cost of £3.50, there would be a blaze of lights and sirens,  a huge hand would appear from above pointing at me and burly security guards would have chased after me hauling me back into the shop so everyone could see me with a huge sign up saying "look we've caught a thief".  

That type of Police response is only achieved if there is a major crime in progress
The huge hand from above is from the lottery "It could be you", so a good thing to happen
In my local supermarket, the security guards only look "burly" because they are actually quite "portly" and only manage to stop old ladies who paid for their shopping because the old ladies turn themselves in when the alarm sounds.
The huge signs in supermarkets usually say "BOGOF"

custardy

The_Rainmaker said:

PAWTH said:

Thank you, I am dyslexic, I hope that was taken into consideration before your rudeness.

I'm a Protestant, Rangers supporting Jock who supports the Union and I don't get any favours on here, why do you think your special??

*blocked*

photome

PAWTH said:

keithdc said:

If your emails are anything like your posts to this forum, I suspect they are still trying to read and understand them! 

Communication that is specific and concise will generally create the best results.

Thank you, I am dyslexic, I hope that was taken into consideration before your rudeness.

I have a colleague who is dyslexic and his emails are usually short and to the point ( with spelling mistakes).  Customer services just won’t respond to an email that is long and rambling

Ditzy_Mitzy

Grumpy_chap said:

I don't think I can help with the root cause issue here, but...

PAWTH said:

If I had walked out of their shop without paying for my breaded fish, a cost of £3.50, there would be a blaze of lights and sirens,  a huge hand would appear from above pointing at me and burly security guards would have chased after me hauling me back into the shop so everyone could see me with a huge sign up saying "look we've caught a thief".  

There wouldn't, actually, have been the Tex Avery type shenanigans of shrieking alarms, flashing lights and iron bars crashing from the ceiling to imprison the OP, unless things have moved on dramatically since my day.  The security scanner is only capable of detecting magnetised security devices, of the removal plastic type or stickers, which are only affixed to a tiny minority of supermarket goods.  They tend to go on clothing, high value items, electricals and so on - it's simply not worth putting them on food.  In most cases it's not possible.  
A £3.50 packet of breaded fish would not, in any ordinary supermarket, have a security device affixed and would elicit no response from the scanners upon being stolen. 
As for the complaint: has the ordinary refund procedure been exhausted?  Has it been initiated, even?

PAWTH

photome said:

PAWTH said:

keithdc said:

If your emails are anything like your posts to this forum, I suspect they are still trying to read and understand them! 

Communication that is specific and concise will generally create the best results.

Thank you, I am dyslexic, I hope that was taken into consideration before your rudeness.

I have a colleague who is dyslexic and his emails are usually short and to the point ( with spelling mistakes).  Customer services just won’t respond to an email that is long and rambling

The emails were concise and they have replied to a previous one. I wrote this trying to be a little humorous within a story and not as in a report, it being my first one. Can't please all the people. 
Dyslexia, for information, is the body's interpretation of some of the brain's signals which, incorporating the individuals nurture, creates a very wide spectrum where different people are affected differently, making it difficult to compare one against another.
Whatever, it is by the by. The gist was the lack of customer service that I had received and the principle of paying for a good that was not supplied and goods that were not fit for purpose. Morrison's is legally an individual and must, as all of us, follow the letter of the law, and I was making a comparison of legal rights. 

PAWTH

Ditzy_Mitzy said:

Grumpy_chap said:

I don't think I can help with the root cause issue here, but...

PAWTH said:

If I had walked out of their shop without paying for my breaded fish, a cost of £3.50, there would be a blaze of lights and sirens,  a huge hand would appear from above pointing at me and burly security guards would have chased after me hauling me back into the shop so everyone could see me with a huge sign up saying "look we've caught a thief".  

As for the complaint: has the ordinary refund procedure been exhausted?  Has it been initiated, even?

Yes. I completed their on line reporting system. I followed up their acknowledging email (which they answered on a previous issue so I know they are received and read) twice, and sent another message using their on line complaints process referring and cross referencing to the original complaint.