Help/Advice Scottish Power move to Smart meter 3 year nightmare

AnthonyMG

Hi Everyone
I am really looking for help or advice from you regarding 2-3 years of pain with Scottish Power.
We had been a customer for many years and not really had any problems apart from the usual automatic increases in DD amounts, but all the issues started when they decided we should upgrade our meters to a Smart Meter, we have duel fuel with SP so both meters were to be replaced. This whole process has been a nightmare, when they first came out, they could only replace the electric meter as the engineer could not undo a nut on the gas meter, anyway they could not provision the electric meter, and six months later and three meters later they finally got it working. In addition to this, it took over 12 months to change the gas meter and get it provisioned correctly.

The whole time during this, the engineer had incorrectly input the reading from the old electric meter, which saw a major spike in our electric usage and cost, of which SP would not acknowledge, it took over 12 months for them to recognise the mistake, in the meantime I had their accounts department chasing me for payment as my account was in debt, with bills over £1k. A further example of incorrect billing, during the period from 27/02/19 to 03/12/19, 12 bills issued, of which 9 bills were cancelled or re-billed due to mistakes in meter readings given by the Smart Meter.

So, today, I have tried to move away, but SP have blocked the move everytime, I have complained to the Ombudsman, who can to the conclusion that we had been mistreated and SP told to revalue our tariff and as a gesture of goodwill offer £75 compensation, which I have declined, £75 does not even touch the sides, and my bill even to this day is incorrect.

I really don't know what else I can do, SP called me the other day, because i did not accept the Ombudsman offer, they have withdraw it, I am now on the most expensive tariff they can put me on, they want to charge me £170 per month, that when I go to uswitch and get a usage comparison quote based on actual yearly usage, my monthly bill would be anything from £110 to £126 per month.....help its driving me crazy

Mister_G

If you post this in the correct section "Energy" rather than "LPG, Heating Oils Solid & Other Fuels", you may get more replies.  There are a number of threads about Scottish Power on there.