Excel Parking Appeal Retail Parking at ALDI Rejected - Am I doing it right?

crazyvish

Dear @KeithP and other helpful forumites,
I have now received a "letter before claim" which says I owe money to them! Also, attached with the letter was a 'Reply Form'. Wondering if I have to fill the form to say I don't owe then any debt and return it to them? I have attached the form for your reference.
Thanks in advance.

Umkomaas

crazyvish said

Dear @KeithP and other helpful forumites,
I have now received a "letter before claim" which says I owe money to them! Also, attached with the letter was a 'Reply Form'. Wondering if I have to fill the form to say I don't owe then any debt and return it to them? I have attached the form for your reference.
Thanks in advance.

No you don't complete the form. 

Doesn't the NEWBIES FAQ sticky, second post, cover this in describing how to deal with a LBC?  I know a huge amount of work has been put into that to save having to repeat the standard advice whenever a LBC is received. 

nosferatu1001

ANy timeyou come here with a question
Read the newbies thread FIRST
Almost certainly it is covered there. Because yoru situation is not unique. 

crazyvish

Umkomaas said:

crazyvish said

Dear @KeithP and other helpful forumites,
I have now received a "letter before claim" which says I owe money to them! Also, attached with the letter was a 'Reply Form'. Wondering if I have to fill the form to say I don't owe then any debt and return it to them? I have attached the form for your reference.
Thanks in advance.

No you don't complete the form. 

Doesn't the NEWBIES FAQ sticky, second post, cover this in describing how to deal with a LBC?  I know a huge amount of work has been put into that to save having to repeat the standard advice whenever a LBC is received. 

Thank you, I'll go back and check it.

Coupon-mad

AND - please now make a real difference - A TASK FOR SEPTEMBER.

The Government is (this month only) consulting about a new statutory code of practice (CoP) and framework to rein in the rogue parking firms.  Read and comment on the draft CoP proposal and the enforcement framework consultation, and get everyone you know to do the same.

You will need to register to comment on the CoP and enter an occupation even if you are retired or a homemaker, but otherwise it is easy to navigate, and comment upon each section/subsection individually. You can save comments to edit later and or submit comments once you are happy with them.

https://standardsdevelopment.bsigroup.com/projects/2020-00193#/section

You do not need to register to comment on the enforcement framework which can be found here. It has a link on page 5 to make comments.

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/913272/Code_Enforcement_Framework_consultation.pdf

At the very least, we say the parking charge level should be £50/£25 or higher level £70/£35, as per Council PCNs in E&W.  

And we say the added fake 'debt recovery' costs are just double counting the cost of letters, and MUST GO because that is unfair and illegal.

Please be heard.  You can bet the hundreds of PPCs will be commenting.

No apologies for repeating this vital 'call for action' to consumers, on every thread this month!

crazyvish

Coupon-mad said:

AND - please now make a real difference - A TASK FOR SEPTEMBER.

Thanks for sharing this @Coupon-mad. I responded to the consultation on 5th Oct.

Le_Kirk

You will only ever get the data pertaining to you and the vehicle.

D_P_Dance

Indeed, most of that is a waste of time, more research is needed imo.

crazyvish

I have been trying to find the landlord details of the Newhall Walk carpark since then but had no luck.

Earlier this week I received a 'Notification of Instruction' from ELMS Legal asking me to pay £160. I wrote back to them asking to share the contract between the landlord and Excel Parking. They replied back with a 'Contract Statement of Authority' stating that the landowner is Railway Pension Nominees Ltd c/o JLL and the site operator is Excel Parking. As this isn't a copy of the full contract I questioned them again for a full contract or contact details of the landlord and they replied back mentioning that they cannot share the information as it is "commercially sensitive".

I am going to write to someone at Railway Pension Nominees Ltd (with the details from company house) and see if they can be of any help.

Umkomaas

Railway Pension Nominees Ltd c/o JLL 

JLL is Jones Lang LaSalle. They manage a large number of multi-outlet retail parks around the country. They are pretty helpful in getting parking charges cancelled. 

https://www.jll.co.uk/

If you can get the forum search engine to play nicely for you, do a search on the name and check if there is a company individual who has previously been involved, then contact him/her and ask them to help out.