Ferry crossing cancelled

Hi. I’m just after some advice as to whether I should pursue any compensation/ part refund etc. It’s more of an annoyance thing and was stressy at the time but everything turned out ok in the end.
We booked a ferry crossing from Scotland to Northern Ireland about 6 weeks ago for a sailings tge end of July. We booked for an 11.30 am sailing. All our confirmation said 11.30 and that was the sailing we wanted. The night before sailing I just happened to log onto the site to check my booking and noticed it had changed to 9.30am. We had a 4hr drive to the port and this meant we had to be up and away by 4am, not great with two kids and why we had wanted a slightly later crossing time. The stress was only just noticing late on. We had no communication from the ferry company on any amendments even though they have our email and phone numbers. When on board the ferry we spoke with customer services who said the sailing time midweek had been cancelled and the 11.30am sailing in a Thursday was no longer an option. I queried why we weren’t informed and they simply said we were missed as their system should have picked it up.
Im just looking to see people’s views please.
•Should we pursue a complaint in anyway and based on what grounds? We did get a sailing but technically our choice was cancelled (are there any similarities with flying regulations and cancellations?)
•Why we we missed off being told of any amendments? The sailings were apparently amended because of Covid-19 but it the lack of communication we want answers for.
•Should we just suck it up as everything ended up ok apart from being stressed and tired (which in fairness spoilt our first day of holiday).
Thanks for any advice


  • CardinalWolsey
    CardinalWolsey Forumite Posts: 707
    Sixth Anniversary 500 Posts Name Dropper
    What costs did you incur as a result of the change in timing? What are you hoping for in complaining to the company?
  • Westin
    Westin Forumite Posts: 5,812
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I'd probably suggest the suck it up option.  Glad you picked it up in time to altered your departure time from home, minor frustration understandable.  I think a lot going on in the world at the moment and with all types of travel firms having to adjust from a world of normal pre-covid operations, somethings not perfect.  I don't personally see compensation is due or should be chased. At best you might get a written acknowledgement of your complaint including a standard block text apology paragraph.  My vote would be to move on.
  • Voyager2002
    Voyager2002 Forumite Posts: 15,140
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Yes, if you send a letter of complaint then senior management should be alerted that their systems for informing people about schedule changes are not working and so might be improved, and you would almost certainly receive some kind of apology. You are not due any compensation.
  • mattnewman
    mattnewman Forumite Posts: 1
    First Post
    I don't personally see compensation is due or should be chased.
  • DCFC79
    DCFC79 Forumite Posts: 40,584
    Part of the Furniture 10,000 Posts Name Dropper
    Send a complaint but dont expect any compensation, as mentioned highlight the fact you werent informed of the change.
  • 203846930
    203846930 Forumite Posts: 4,708
    1,000 Posts Second Anniversary Name Dropper Photogenic
    There are still dingy crossings every day, you must be willing to share with a lot of foreign nationals though ;)
Meet your Ambassadors


  • All Categories
  • 340K Banking & Borrowing
  • 249.1K Reduce Debt & Boost Income
  • 448.3K Spending & Discounts
  • 231.9K Work, Benefits & Business
  • 603K Mortgages, Homes & Bills
  • 171.6K Life & Family
  • 245.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards