New car return/refund possibility?

The_Rainmaker

Which seat option did you choose?

ASD93

Just the standard supersportsseats, not the crazy 'wing backs' with the harness holes in. 

ASD93

I love the car otherwise. 
I have found a few trimmers who I will chat to this week to see what, if anything, they can do to adjust the seat fit. Even if its 2-3k to sort them it's more cost-effective than selling up.

neilmcl

ASD93 said:

Changing seats etc isn't really an option these days with all the tech in modern cars, airbags, electric adustment, etc. Not really an avenue to go down I think. Not to mention the costs or insurance implications. 
I suppose I could look at getting the seat bolster shape adjusted/repacked - I will investigate that this coming week with some car trimming companies. 
I have contacted them with regards to a 14 day DSR return but have had no reply yet.
I darent ask them how much they'd buy it back for! 
Not that it really matters but its an Audi RS3. 

Did you sign any paperwork when you collected the car?

Grumpy_chap

The RS4 has pretty good seats but rock solid suspension so you feel every jolt. Are you sure it is the seats that are the problem?

You seem to have purchased a performance car for everyday use.  Never going to be a great match. 

Scrapit

silly question, have you fully adjusted them? My recaros are probably they comfiest seats I've had.

macman

Does the distance selling factor even apply when a vehicle has been built-to-order, rather than a standard car from stock?

Mercdriver

macman said:

Does the distance selling factor even apply when a vehicle has been built-to-order, rather than a standard car from stock?

Generally anything made to order is exempted from DSR.

Ectophile

Mercdriver said:

macman said:

Does the distance selling factor even apply when a vehicle has been built-to-order, rather than a standard car from stock?

Generally anything made to order is exempted from DSR.

Only if it was specially made to the customer's specification.  If it's a standard model out of the brochure, but they didn't have one in stock at the time, then it's not a custom item.

bazzyb

DTD seem to suggest you’re stuck with it so you’ll certainly have a battle to cancel. These are their standard terms:

    IV.        Cancellation

                     1.        The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that www.drivethedeal.com must not begin to supply the service before the end of the statutory cancellation period of 14 days unless you expressly request that we commence the service immediately.

                     2.        Because the car manufacturers can increase their prices without notice, and because various offers are time sensitive and stock changes constantly, it would be impractical for us not to act on your order for 14 days.

                     3.        By submitting an order you hereby expressly request us immediately to start to provide you with the service on receipt of your order for the purpose of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may tell www.drivethedeal.com in writing at any time that you no longer wish us to provide you with the service up until we conclude the agreement on your behalf with the dealer by arranging for the payment of your deposit.

                     4.        Your attention is drawn to the fact that you have a right to cancel your agreement with the dealer under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right does not apply however where the vehicle you have agreed to purchase is made to your specifications or is clearly personalised.

                     5.        If you change your mind and cancel your order once we have passed it to a dealer, then we will suffer loss because we will have incurred all of the expense in acting upon your instructions to order the car, yet the dealer will not pay us a commission. As such, we would charge you a fee of £354.00 (£295 + VAT) which we are legally entitled to do under Clause 36 (4) (b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.