Easy jet

illbeurhuckleberry

Hi.
Easy jet have changed my flight from 6am to 18.00hrs and took away allocated seating that’s been paid for. Our details were also hacked some months ago only our names and allocated seat numbers according to easy jet
can I argue for my money back and on what grounds? They will only offer a voucher that expires in 6 mts.
Cheers and  enjoy the sunshine folks.

Caz3121

illbeurhuckleberry said:

Easy jet have changed my flight from 6am to 18.00hrs

https://www.moneysavingexpert.com/travel/flight-changes/
Significant change (over 5 hours), new flight not suitable, refund required

ad_man

illbeurhuckleberry said:

Hi.
Easy jet have changed my flight from 6am to 18.00hrs and took away allocated seating that’s been paid for. Our details were also hacked some months ago only our names and allocated seat numbers according to easy jet
can I argue for my money back and on what grounds? They will only offer a voucher that expires in 6 mts.
Cheers and  enjoy the sunshine folks.

The fact that they took away your allocated seating suggests to me that your original flight has in fact been cancelled and they have attempted to move you to a different  flight - check the original flight ref number against the 'changed' one. If that is the case you can request a full refund and does not matter if the changed flight is 5 minutes or 5 hours difference. If they do not accept they are obliged to refund then just to a chargeback. The plus about chargebacks is that the ball is then your court and it's up to them to then try to dispute it - they won't because they know they were simply trying it on in the first place.        

Butts

ad_man said:

illbeurhuckleberry said:

Hi.
Easy jet have changed my flight from 6am to 18.00hrs and took away allocated seating that’s been paid for. Our details were also hacked some months ago only our names and allocated seat numbers according to easy jet
can I argue for my money back and on what grounds? They will only offer a voucher that expires in 6 mts.
Cheers and  enjoy the sunshine folks.

The fact that they took away your allocated seating suggests to me that your original flight has in fact been cancelled and they have attempted to move you to a different  flight - check the original flight ref number against the 'changed' one. If that is the case you can request a full refund and does not matter if the changed flight is 5 minutes or 5 hours difference. If they do not accept they are obliged to refund then just to a chargeback. The plus about chargebacks is that the ball is then your court and it's up to them to then try to dispute it - they won't because they know they were simply trying it on in the first place.        

They did that to me with a Glasgow - Birmingham Flight pulling a flanker in the way you describe above.
However it worked in my favour as I was able to transfer to an Edinburgh Flight (more convenient) at no extra cost.
For anyone interested I was on an Easyjet Domestic Return this week - EDI-BHX down Thursday and back Saturday.

Both fairly well loaded - forget 1m or 2m think in cm's with regards to social distancing. (Didn't bother me)
Great thing both Airports deserted and no queues at Security.

Zarkov

I am in the same situation. An event we were going to next month (Sep 2020) has been cancelled. They expect to reschedule for next yes (most likely next Sep), but won't be announcing a date before November, so well after the flight dates we have booked.

Easyjet have now changed our flights from first thing to late evening outbound, and last flight to first thing inbound, more than twice the 5 hour difference. But the new times are for existing flights on the timetable, not altered times for our own flights, which have been removed from the schedule. By definition, our flights have been cancelled, not delayed. As with the OP, our seat reservations have been cancelled too (they'll probably just say "due to social distancing measures"!).
We obviously can't rebook as we have no confirmed date, so I have filled in the refund claim form online (which takes several pages to get to of course!). I can't spend time on the phone to them, so they'd better not fight this...

Zarkov

Typo correction:

Zarkov said:

They expect to reschedule for next year

Zarkov

Easyjet's automated reply:
Dear Customer,Thank you for contacting us and for submitting a refund request.We are working hard to process your request as quickly as possible. Due to the exceptionally high volumes currently being processed as a result of the Covid-19 pandemic, we will try our best to complete your request within 28 days following submission. Please do not contact us regarding a previous request unless it has been more than 90 days since you made your original submission.Thank you again for your patience and understanding.Kind regards,easyJet Customer Services

SCOTF

Call them. We received a refund within 2 days for outbound and in our flight after the inbound was changed by over 5 hrs.  They will try all the tricks to make you reschedule or take a voucher, but state the regs (see my post from a week or so ago) and you should get your money back. Knowing your rights to a refund is half the battle.

Zarkov

I'll give them a chance to respond positively online first as I really don't have the time to sit waiting potentially for hours on the phone. But if they try to side-step their responsibility, I'll certainly quote the rules. And I obviously can't give them 90 days!
I sympathise that companies are struggling with the downturn in business, but the customer really does have to come first when businesses try to circumvent the rules to disadvantage the people who make them fortunate enough to have a business in the first place.

Zarkov

Update time:
SUCCESS, albeit a cautious one.
The call took under 11 minutes this afternoon. After going through the lengthy recorded messages (and ignoring the "only if your flight is within 48hrs"), I confirmed my details and those of the flight, pointing out I was concerned that I'm still getting emails about my "upcoming flight" despite having applied for the refund online. There was the expected disagreement over what constitutes a cancellation as my "flight times had been changed but the flight isn't cancelled", even though I was given new flight numbers. But after listening to The Killers' "Human" for a few minutes, the service agent came back to tell me I should have the refund in 7 to 14 days. I requested confirmation by email and she said that would be happening within 24hrs anyway.

I took the precaution of recording the call, particularly as the flights are only about a week away
I shall also be watching Flightradar and the airports info to see if my original flight numbers actually do take off, which was the implication from the phone call (i.e. that they weren't cancelled). That would only be the case if they'd reduced the numbers on them for social distancing, but I'm doubting that, and certainly wasn't told that during the call.

bradders1983

They certainly are not reducing numbers on Easyjet flights for social distancing