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Don't be fooled and enter the 'Urban Jungle'

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RetiredfiremanSamRetiredfiremanSam Forumite
1 posts
MoneySaving Newbie

I am writing to inform all readers to avoid the company 'Urban Jungle' as their advertisement on MoneySavingExpert for a voucher code MSE30 for purchasing home contents insurance is very misleading and I believe did not cover the terms and conditions as stated. This is a copy of the chat that I had for your information:  


Chat started: 2020-08-07 02:53 PM UTC

(02:53:14 PM) ME [ 348a9df0-d893-11ea-94f2-0242ac110003 ]: Hello there
(02:53:21 PM) *** Alex joined the chat ***
(02:53:27 PM) Alex: hi there
(02:54:41 PM) ME [ 348a9df0-d893-11ea-94f2-0242ac110003 ]: I am unable to use the MSE30 code when applying it to my contents insurance cover
(02:55:41 PM) Alex: Sorry to hear you are having an issue here. Are you looking to get contents cover with us or are you already a policyholder?
(02:58:20 PM) ME [ 348a9df0-d893-11ea-94f2-0242ac110003 ]: I am a new customer. The MoneySavingExpert site stated that I would be eligible for the 30 pound Amazon voucher if I purchased a contents insurance policy.
(02:59:37 PM) Alex: I've had a look on our system at where you are on our site and it looks like you are getting a quote for one of our non-standard contents policies - I am afraid the MSE30 offer is only applicable to our standard contents insurance policy so you won't be able to add that discount code there.
(03:04:41 PM) ME [ 348a9df0-d893-11ea-94f2-0242ac110003 ]: I have wasted my time trying to take out a policy. You did clearly not state that it was restricted to certain policies. I will also tell my friends not to bother with your company. Very disappointed.
(03:05:47 PM) Alex: I am sorry to hear that you have had a bad experience and I will pass on this feedback to the team, although I am afraid I can't change the terms of this offer.
(03:08:52 PM) ME [ 348a9df0-d893-11ea-94f2-0242ac110003 ]: You need to explain clearly your terms and conditions to potential customers, otherwise you'll find that you won't have any customers fullstop..... Goodbye!
(03:10:42 PM) Alex: I'll pass your feedback on to the team. I hope you have a good rest of your day

Replies

  • dunstonhdunstonh Forumite
    102.8K posts
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
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    You mean the bit in the offer terms and conditions that clearly states:
    Offer available only on our standard contents insurance product.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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