RM claim

twhitehousescat

sent item a few weeks ago , jiffy bag 1st ckass with proof of posting , seems to have gone missing , trying to fill in online claim form and are being asked for "valid tracking number" , , dont have one , just proof of postage , and till recept 

steviebabes

If it was small parcel size rather than large letter you may be able to add the reference number from your post office receipt.

Spoonie_Turtle

That's not a required field, so if you don't have an actual tracking number you can leave it blank.

twhitehousescat

steviebabes said:

If it was small parcel size rather than large letter you may be able to add the reference number from your post office receipt.

jiffy bag , sent as large letter , 1st class 

olgadapolga

You should be able to skip past that box as you don't have a tracking number.

If it won't let you continue with the form unless you put a number in the "track reference number" box then you may need to start the form again (close the window and open it again).

custardy

If you posted on the 28th then you are too early for claiming surely?

twhitehousescat

no minimum pr maxamum times are stated https://personal.help.royalmail.com/app/answers/detail/a_id/19907/~/how-do-i-submit-a-claim-for-loss%2C-damage-or-delay-to-my-item%3F

twhitehousescat

after uploading all info , and pics and details , right at the very end it says,,,,,,,,,,,,,,, sigh 

theonlywayisup

twhitehousescat said:

after uploading all info , and pics and details , right at the very end it says,,,,,,,,,,,,,,, sigh 

The claim is telling you must allow 10 working days before you can claim.

You are claiming the parcel was posted on 28 July.  Today is 7 August.  That isn't 10 working days. 

Sigh you may, but you are premature. 10 working days for items other than Royal Mail Special Delivery Guaranteed by 1pm® 

custardy

twhitehousescat said:

no minimum pr maxamum times are stated https://personal.help.royalmail.com/app/answers/detail/a_id/19907/~/how-do-i-submit-a-claim-for-loss%2C-damage-or-delay-to-my-item%3F

Think about it. How could there not be a 'minimum'?
You post some thing and put a claim in the next day?