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Bensons for Beds - mattress collapse and return
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[Deleted User]
Posts: 0 Newbie
We bought a new Silent night mattress from Bensons for Beds 18 months ago for £770. It's already sagged and dipped. In the agreement / receipt the mattress is under a 5 year guarantee. I contacted B for Beds and received this email : " As your mattress is over six months old, under the Consumer Rights Act the onus is on the customer to prove to Bensons for Beds that the product is faulty.
Should you feel strongly that your product is faulty; you are welcome to arrange your own independent inspection. This inspection would have to be at your own expense and by a company which was pre-approved by us (so you would need to let us know the details of the company, and the cost, before arranging an appointment). Naturally we will not accept a report from a competing retailer, and we have had experience of less scrupulous inspectors, so please discuss with us first who you wish to appoint. Please find below a couple of firms that we can recommend:
Fira – 0330 363 9993
Homeserve – 01384 473000
If the technician finds in your favour, we will reimburse you the cost of the inspection up to a maximum of £100 and discuss with you the next best course of action. I am sorry that this may not be the answer you were looking for at this time."
Fobbed off eh. Does a 5 year guarantee mean anything ? Any advice ? We are probably going to get one of the inspections even though I think they are trying to scare us off with the £100 charge !
Should you feel strongly that your product is faulty; you are welcome to arrange your own independent inspection. This inspection would have to be at your own expense and by a company which was pre-approved by us (so you would need to let us know the details of the company, and the cost, before arranging an appointment). Naturally we will not accept a report from a competing retailer, and we have had experience of less scrupulous inspectors, so please discuss with us first who you wish to appoint. Please find below a couple of firms that we can recommend:
Fira – 0330 363 9993
Homeserve – 01384 473000
If the technician finds in your favour, we will reimburse you the cost of the inspection up to a maximum of £100 and discuss with you the next best course of action. I am sorry that this may not be the answer you were looking for at this time."
Fobbed off eh. Does a 5 year guarantee mean anything ? Any advice ? We are probably going to get one of the inspections even though I think they are trying to scare us off with the £100 charge !
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Comments
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They are correct under Consumer Rights after 6 months .Guarantee/ Warranty depends upon what terms and condition it has .Can mean a lot or very very little .Its an extra not a right . Rights are Consumer laws .1
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No fobbing off there. Just what looks like a correct explanation of your consumer rights.1
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You can verify what they say by finding the relevant part of the act.
Im sure the money you pay for the inspection will be refunded if its found to be faulty.0 -
Who is the guarantee from- Benson for Beds or Silent night?0
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