Watch out watch out VF are not in full control...beware of this issue and think before you leap!

Beerboy777

After 31 days without any broadband service, Vodafone finally managed to get an OR engineer out to activate a new line i.e. not on the line previously used or the master socket as ordered but in a different part of the property from where the actual phone line home office spider phone is installed on another master socket. They wish another provider to take over the phone service as they now have 2 lines active into the property (1 Broadband and 1 phone only). Their offer of compensation is £5/day on the basis they never started a broadband service Vs a service that stops and is not re-connected due to their failures. This is an interpretation of Offcom compensation guidance that ignores the fact that a broadband switch service was stopped by Vodafone but they failed to immediately re-activate. BTW, they refuse to compensate for the additional cost of running a phone service via another provider who takes over a line Vodafone failed to get connected with broadband as Vodafone don't charge for a phone line in their broadband bundles....

iniltous

I presume all the things attributed to Openreach were told to you by Vodafone rather than OR directly , but (obviously) VF have a vested interest , unless you were told something directly by OR what the issues were, I would take the VF explanation with a pinch of salt.
Initially , your service should have been a simple migration, that doesn’t need an engineer visit to your home, it ( obviously) went wrong, if you followed the correct process ( contacting VF to become your provider ) and not contacting BT at all ( leaving VF to serve your notice to quit to BT ) and that VF raised the correct orders , then whatever happened may well have been OR, with the caveat that a VDSL port was available , if you  migrated the phone service successfully (VF dialtone) but no broadband, then OR did exactly what they were asked to do,and VF should have told you of the delay in getting FTTC.
Moving forward, if you now have telephony and another service with telephony and broadband you probably want to cease the unnecessary service ASAP 

Beerboy777

Yes, switch all arranged via VF and no contact with either OR or BT from my side. The VF Directors office, who handle complaints, cannot establish what happened to make this simple migration fail. Processes clearly went wrong somewhere (OR did migrate dial tone on the right line on the right day however) and the VF resolution a bit extreme i.e. new line and number activation to trigger an engineer visit (who said he did nothing special apart from identify the pairs between cabinet and property) just to get broadband working. The unnecessary (VF say is free beyond call usage) telephony service is in the wrong part of the property on a separate cable/master socket with the Broadband. VF compensation was rejected and they have been given multiple opportunities to correct their errors so it is not over yet. Arbitration route underway...

Beerboy777

Status as at 22nd Sept...no follow up contact or word from Vodafone re the dispute/arbitration settlement. Sadly not a surprise either!. In the meantime, Zen have successfully done what they said they would 1st time and installed FTTC on the line BT used to provide service on that Vodafone failed to do (and declined to try in the end). Property now has 2 fibre connections. If Vodafone had taken over the BT service successfully in July you would not be reading this saga.