Ryanair advice/rights

Fungas

Yep, they don't confirm anything following the refund application. I applied for the refund which appeared to be accepted, then got another two emails offering vouchers. The second one had a link to 'apply for a refund' (!!!!!!), so I clicked and it took me to the chatbot. I got through that, and it took a conversation with the operator before they put my refund forward to the queue. Booking with them is so easy; any other form of engagement is an uphill battle (one I'll never ever put myself in the position of having to engage with, again).

Butts

Fungas said:

Yep, they don't confirm anything following the refund application. I applied for the refund which appeared to be accepted, then got another two emails offering vouchers. The second one had a link to 'apply for a refund' (!!!!!!), so I clicked and it took me to the chatbot. I got through that, and it took a conversation with the operator before they put my refund forward to the queue. Booking with them is so easy; any other form of engagement is an uphill battle (one I'll never ever put myself in the position of having to engage with, again).

Have not had any further e-mails so heres hoping.
For all O'Leary's past rantings about British Airways their conduct and refund processes during the pandemic are a lot more transparent and ultimately in my case speedy and fruitful. Also Guilty Branson and Virgin, even worse than Ryanair.

bagand96

Butts said:

Fungas said:

Yep, they don't confirm anything following the refund application. I applied for the refund which appeared to be accepted, then got another two emails offering vouchers. The second one had a link to 'apply for a refund' (!!!!!!), so I clicked and it took me to the chatbot. I got through that, and it took a conversation with the operator before they put my refund forward to the queue. Booking with them is so easy; any other form of engagement is an uphill battle (one I'll never ever put myself in the position of having to engage with, again).

Have not had any further e-mails so heres hoping.
For all O'Leary's past rantings about British Airways their conduct and refund processes during the pandemic are a lot more transparent and ultimately in my case speedy and fruitful. Also Guilty Branson and Virgin, even worse than Ryanair.

BA! Transparent, as in using web coding to hide the refund button in My Booking?  And then conning people into taking a voucher?  Excellent!

Butts

bagand96 said:

Butts said:

Fungas said:

Yep, they don't confirm anything following the refund application. I applied for the refund which appeared to be accepted, then got another two emails offering vouchers. The second one had a link to 'apply for a refund' (!!!!!!), so I clicked and it took me to the chatbot. I got through that, and it took a conversation with the operator before they put my refund forward to the queue. Booking with them is so easy; any other form of engagement is an uphill battle (one I'll never ever put myself in the position of having to engage with, again).

Have not had any further e-mails so heres hoping.
For all O'Leary's past rantings about British Airways their conduct and refund processes during the pandemic are a lot more transparent and ultimately in my case speedy and fruitful. Also Guilty Branson and Virgin, even worse than Ryanair.

BA! Transparent, as in using web coding to hide the refund button in My Booking?  And then conning people into taking a voucher?  Excellent!

Or in my case ringing them, through in 2 minutes, no quibble cancellation and refund onto my card in days.
Has anyone achieved this with Ryanair ?

Fungas

Ryanair have taken about 10 weeks and even then I’ve settled for chargeback process, which had only just been paid (today). They have 30 days to appeal, so the whole thing could still go on. Their customer care, even concern, is non-existent.