Furious !!!!!!!

Tracey1971

We are in the car with two children on our way to our holiday lodge in Durham when Hoseasons telephone to say ‘ooh we are very sorry but we’ve double booked your accommodation so please do not travel as we have no alternative to offer you’ !!! 

We booked on 13th July, why could they not of discovered this sooner before we packed up the car with children & having out cats in cattery !!!!!
This has pushed us over the edge as we also had a holiday to Barbados cancelled 19th May by Virgin & still awaiting the refund !!!

Why do these big companies think it’s ok to treat people like this !!! We are homeward bound ALL in tears 

mr_stripey

yeah I'd be pretty annoyed too if that happened to me.
Probably worth a complaint to their customer services when you get home - hopefully they can fix you up with some alternative at a later date.

qwert10

Get on to the CEO (use find myceo to find them) and send a friendly but uset email saying family hos ruined/kid upset etc etc

May get a good result works for me 9/10 times but suggest be polite not angry as tends to annoy them

QuackQuackOops

Its upsetting but it happens, especially now with all the stuff going on.
I wouldnt bother trying to get any compensation, these companies need all the help they can get at the moment and we dont want to see any more going bust.

tacpot12

QuackQuackOops said:

Its upsetting but it happens, especially now with all the stuff going on.
I wouldnt bother trying to get any compensation, these companies need all the help they can get at the moment and we dont want to see any more going bust.

While QQO is correct is saying that all holiday businesses will be struggling at present, but it is unacceptable that you are told when you have already set off. A letter of complaint to the CEO would be the best idea. Most CEO's offices will pass letters of complaints directly to the Complaint's team, but the fact it was addressed to the CEO will not be lost. 

ThumbRemote

QuackQuackOops said:

Its upsetting but it happens, especially now with all the stuff going on.
I wouldnt bother trying to get any compensation, these companies need all the help they can get at the moment and we dont want to see any more going bust.

Why 'especially now'? You'd hope they had a computerised system, not one where staff had to fill in ledgers to make bookings. There is no excuse for a double booking at any time. 
Personally if a company had treated me like that, I'd be delighted if they went bust. Holiday accommodation will still exist, it'll just be a different company that lets it. 

missile

ThumbRemote said:

Personally if a company had treated me like that, I'd be delighted if they went bust. 

Me too. I am sick of hearing the let's be kind to these incompetent businesses. 

Sandtree

ThumbRemote said:

QuackQuackOops said:

Its upsetting but it happens, especially now with all the stuff going on.
I wouldnt bother trying to get any compensation, these companies need all the help they can get at the moment and we dont want to see any more going bust.

Why 'especially now'? You'd hope they had a computerised system, not one where staff had to fill in ledgers to make bookings. There is no excuse for a double booking at any time. 
Personally if a company had treated me like that, I'd be delighted if they went bust. Holiday accommodation will still exist, it'll just be a different company that lets it. 

Even with computerised systems things can still go wrong from synchronisations issues causing true double bookings to a room/lodge having to be taken out of commission when the place is fully booked (eg last guest has trashed it)

I am not sure why you want their 460 employees to become unemployed and worried as to how they'll pay their rent/mortgage plus the small business that inevitably will be providing services to them? Really a reasonable response to a single mistake?